Sr. Specialist, Channel Operations

Responsibilities

• Distributor Contract & Documentation Management
• Draft, review, and manage distributor‑related contracts, agreements, and documentation in line with:
• DPS China distributor management requirements
• Channel strategy and business needs
• Coordinate with cross‑functional stakeholders (Legal, Finance, Compliance, Sales) to complete internal review and approval processes
• Track contract execution to ensure timely and complete distributor signing and renewal
• Distributor Authorization & Master Data Governance
• Develop and maintain distributor authorization management rules based on company requirements and channel model
• Execute annual and ad‑hoc distributor authorization activities accurately and on time
• Maintain distributor master data, authorization records, and regulatory filings
• Ensure consistency, accuracy, and audit‑readiness of channel operational data
• Channel Process Design & Daily Operations
• Fully understand DPS China channel governance and management requirements
• Design, execute, and continuously optimize distributor‑related processes, including:
• Distributor onboarding, change, and exit
• Information updates and filings
• Internal approvals and system workflows
• Ensure processes are compliant, efficient, and fit for DPS China business realities
• Channel Operations Optimization & Projects
• Participate in channel operations optimization and innovation initiatives led by the Channel team
• Own defined operational workstreams or pilots, ensuring effective execution and timely delivery
• Identify operational pain points and improvement opportunities to enhance channel efficiency and transparency
• Training & Stakeholder Support
• Provide channel operations training to:
• Internal business and support functions
• Distributors where applicable
• Act as a knowledgeable point of contact for channel process and policy questions
• Support consistent understanding and adoption of channel rules and workflows across the organization
• Data Analysis & Reporting
• Prepare and deliver channel operations-related data analysis and reports, including:
• Distributor status and authorization tracking
• Contract and process execution metrics
• Support Channel Manager / Channel Head with reliable operational data and insights
• Contribute to improving data quality and reporting efficiency

Requirements

• Education
• Bachelor's degree or above
• Business, Management, Operations, or related majors preferred
• 4-6 years of relevant experience in:
• Channel operations
• Distributor management
• Commercial operations or sales support
• Experience in medical / healthcare industry channel operations strongly preferred
• Core Skills & Competencies
• Strong execution discipline and attention to detail
• Clear and structured written and verbal communication skills
• High sense of responsibility and ownership; fast learner
• Able to manage multiple tasks under pressure
• Strong cross‑functional collaboration and follow‑through capability
• Capable of identifying issues, summarizing insights, and expressing reasoned recommendations within governance principles

Benefits

Additional Information

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Market Access Job Sub Function: Reimbursement Job Category: Professional All Job Posting Locations: Shanghai, China Job Description: DePuy Synthes is recruiting for a Channel Operations Senior Specialist, located in Shanghai The Channel Operations Senior Specialist is responsible for day‑to‑day channel operational management and process execution across DPS China, with a focus on distributor contracts, authorization governance, operational workflows, and data support. This role ensures that channel strategy and governance requirements are translated into standardized, compliant, and efficient operating processes, enabling stable distributor operations and scalable growth.

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