Sr. Solutions Engineer, Marketing Cloud

About the role

AXS is seeking a Sr. Solutions Engineer, Marketing Cloud to join our Marketing Technology team. This is a hands-on engineering role responsible for designing, developing, implementing, and supporting marketing automation solutions, customer journeys, and data integrations within Salesforce Marketing Cloud. Success in this role requires strong solution design skills, hands-on engineering expertise, and the ability to lead technical initiatives while building and executing directly within the platform. Experience supporting enterprise marketing technology ecosystems across global markets, specifically the US, Europe and APAC is strongly preferred.

Responsibilities

• Build & Architecture
• Design, develop, and implement complex marketing automation solutions within Salesforce Marketing Cloud, leveraging Email Studio, Automation Studio, Journey Builder, CloudPages, and Mobile Studio.
• Design, build, and optimize audience segmentation, activation, and customer data solutions leveraging Salesforce Data Cloud, Snowflake, CDPs, and related customer data platforms.
• Architect and implement data integrations between Salesforce Marketing Cloud and other systems, including CRM, e-commerce platforms, and data warehouses, using MuleSoft or similar integration platforms.
• Build and maintain API integrations between systems and Salesforce Marketing Cloud.
• Partner with developers and data engineers to design, build, and maintain scalable data pipelines supporting marketing automation and audience activation.
• Platform Engineering & Administration
• Administer and maintain Salesforce Marketing Cloud configurations, user access, permissions, governance controls, and platform settings.
• Develop and maintain custom AMPscript and SQL queries to support advanced marketing campaigns and data segmentation.
• Optimize Salesforce Marketing Cloud performance and scalability, ensuring efficient data processing and campaign execution.
• Implement and maintain data security and compliance standards within Salesforce Marketing Cloud and integrated systems.
• Marketing Partnership
• Partner with regional marketing and business stakeholders across global markets to deliver scalable marketing technology solutions.
• Design and implement localized customer journeys, segmentation strategies, and audience management frameworks that support regional business requirements.
• Support customer consent, preference management, and data governance requirements across global markets.
• Ensure Salesforce Marketing Cloud implementations align with regional compliance, privacy, and data residency requirements where applicable.
• Coordinate campaign execution and automation processes across multiple time zones, regions, and stakeholder groups.
• Operational Excellence
• Troubleshoot and resolve complex technical issues related to Salesforce Marketing Cloud and data integrations.
• Collaborate with marketing stakeholders to understand business requirements and translate them into technical solutions.
• Develop and maintain technical documentation for Salesforce Marketing Cloud configurations, integrations, and processes.
• Stay up-to-date with the latest Salesforce Marketing Cloud features, releases, and best practices, and evaluate new technologies for potential adoption.
• Technical Leadership
• Provide technical leadership and guidance to a team of Marketing Cloud Engineers, fostering engineering best practices and high-quality solution delivery.
• Conduct code reviews and technical design reviews to ensure maintainability, scalability, performance, and adherence to development standards.
• Mentor and develop engineers through coaching, knowledge sharing, and technical oversight.
• Establish and promote development standards, coding best practices, governance processes, and quality assurance procedures across the Marketing Technology team.
• Partner with Product, Marketing, and Engineering stakeholders to support backlog prioritization, sprint planning, technical roadmap execution, and delivery planning.
• Lead technical investigations, architecture discussions, and solution reviews for complex marketing te

Additional Information

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

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