Customer Fulfillment Manager (CFM)

Requirements

• Knowledge & experience within the power generation services, industrial, manufacturing industry
• Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
• Strong quality background
• Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
• Proficient in IT systems with ability to learn and adapt to new systems quickly
• Good financial knowledge and commercial / contractual experience
• Demonstrated communication & organizational skills
• Strong interpersonal skills
• Required Qualifications
• Bachelor's Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
• Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
• Additional Information
• GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
• Relocation Assistance Provided: No
• #LI-Remote - This is a remote position
• Application Deadline: July 01, 2026
• Bonus eligibility: discretionary annual bonus.
• This posting is expected to remain open for at least seven days after it was posted on June 23, 2026.

Additional Information

Job Description Summary The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment. This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction. The position serves as the primary interface between finance and Field Service Operations roles (SAM & OM) driving operational excellence, budget adherence, and financial performance. Job Description Success in this role looks like: Own cost classification, billing and collections for assigned customer portfolio Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions. Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base. Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs Collect time sheets from vendors and suppliers; calculate and generate invoices for billing Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys. Update and maintain input in GE's OneSteam ERP system and WBS structure. Support SAM as needed in customer communication, outage closeout and customer relationship deliverables Serve as SME for financial elements of Outage Assistant (OA)

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