Lead Management Executive

About the role

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels and 60,000 high‑value clients across 140 source markets. Tech‑driven with a customer‑first philosophy, our commercial teams combine deep market knowledge with a global approach and a local touch. Our people-Team HBX Group-are the heart of the company, encouraged every day to move fast, dream big, and make the difference. We believe that our unique combination of tech + data + people sets us apart. Job Summary: Lead Management Executive are responsible for verifying and converting new accounts enquiries. This involves handling incoming global e-registrations from the web, verifying legitimate opportunities via document collection and database checks, and performing all admin tasks related to converting enquiries to new accounts, branches, and users. Job Description: Verify client leads coming from e-registration or from lead lists share from sales teams to register them in Salesforce as new accounts or new branches. Review open leads Vs SF manually (exclude existing ones or add new contacts in existing accounts). Request missing information & confirm lead details. Support KYB/KYC Process when implemented within the processes established by the company. Identify potential "red flags" with frontline (fraud). GO / NO GO: Create a new account in SF which provides the credentials to the client Manage tech support errors (credential errors, atlas fail) with CXA, CS, GFS, Fraud, Technology. Follow up account set up process (create cases, update SF with specific information like conditions, changes...) Reopening / closure of inactive clients (validate client details, confirm closure with no debt, resending credentials)

Requirements

• Fluent in English.
• Strong ability to self-organize and manage a high volume of enquiries from initial contact through to conversion or closure.
• Excellent attention to detail with the ability to follow technical processes, while proactively identifying opportunities to improve efficiency.
• Highly proficient in Microsoft Office (especially Outlook and Excel) and familiar with CRM tools such as Salesforce.
• Strong communication and interpersonal skills.
• Results-driven, self-motivated team player with a resourceful, creative mindset and a strong customer service focus.
• Basic knowledge of sales management within a hospitality environment preferred.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected. Join us and be part of a team where equal opportunities truly make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work:
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Benefits

Additional Information

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION:

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