Fair and Responsible Lending Development Manager - Consumer

Responsibilities

• Serve as an embedded advisor to consumer lending teams, providing day-to-day guidance on fair, responsible, and compliant consumer lending practices
• Partner cross-functionally with Product, Credit, Pricing, Marketing, Operations, and other stakeholders to support product design, enhancements, and change initiatives
• Identify, assess, and help manage fair lending and consumer risks, supporting first line ownership through risk assessments, controls, and issue management
• Advise on fair and responsible lending considerations across the full consumer product lifecycle, including underwriting, pricing, marketing, servicing, and loss mitigation
• Support regulatory readiness by aligning business practices with policies and partnering with Compliance, Legal, and Risk during exams and audits
• Contribute to financial inclusion and responsible banking initiatives by translating principles into practical consumer-focused processes and improvements
• Promote awareness and understanding of fair lending expectations through training, communication, and stakeholder engagement
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience in consumer banking or a related financial services role
• Working knowledge of consumer fair lending and consumer protection laws and expectations
• Experience partnering with business teams in a first line or embedded advisory capacity
• Strong judgment and the ability to balance risk management with business execution
• Excellent communication and collaboration skills across diverse stakeholder groups
• High ethical standards and a commitment to responsibility, complaint, and inclusive banking practices
• Additional Preferred Skills:
• Experience supporting consumer lending products such as mortgage, auto loans, personal loans, or credit cards
• Experience in fair lending, compliance, CRA, or risk management
• Experience implementing controls, processes, or governance within a business environment
• Familiarity with regulatory exams, audits, and first line issue management practices
• Exposure to financial inclusion or responsible banking initiatives
• A demonstrated ability to collaborate across teams to deliver practical, business-aligned solutions

Benefits

Additional Information

Job Description It's about people as much as it is about products. Have others complimented you on your attention to detail and exceptional organizational skills? Are you known for your goal-oriented mindset and always thinking one step ahead? Do you enjoy providing guidance to help people accomplish big projects? If so, then the Fair and Responsible Lending Development Manager - Consumer with Frost role might be for you! At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.

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