Service Reliability Manager in Stockholm, Hudiksvall or Näsviken

About the role

As a Service Reliability Manager, you are responsible for ensuring the availability, stability, and operational reliability of our customer-facing services. You act as a central coordination point across Product, Development, Operations, customer-facing teams, and external partners. Your focus is to proactively prevent service disruptions, manage incidents effectively when they occur, and continuously improve how we work with reliability across the organization. You coordinate incident management, release readiness, and operational communication, ensuring the right stakeholders are involved at the right time. In the event of incidents, you take on a leading coordination role, creating clarity, structure, and momentum in situations where it matters most. You also monitor service performance through SLAs, SLOs, and operational metrics, identify risks related to dependencies, and drive improvements through follow-ups, root cause analysis, and close collaboration with teams across the business. This is a role for someone who enjoys working at the intersection of technology, operations, and communication - and who wants to build reliable services together with others, rather than owning them alone. About you We believe you are a structured and communicative professional who is comfortable taking ownership in complex and sometimes high-pressure situations. You enjoy bringing clarity when things are uncertain, and you build trust by coordinating people, processes, and information in a thoughtful and pragmatic way. To be successful in this role, we believe you have: At least 5 years of relevant experience in service reliability, incident management, operations, service delivery, or similar roles in a technical environment Experience coordinating cross-functional teams and working with both technical and business stakeholders A solid understanding of service availability, operational risk, production readiness, and continuous improvement Experience working with SLAs, SLOs, operational metrics, or similar frameworks Strong communication skills and the ability to create structure and clarity, especially during incidents or time-critical situations Fluent in English and Swedish, Dutch and/or Danish is a plus It's a bonus if you have experience in roles such as Incident Coordinator, Service Delivery Manager, or similar, along with familiarity with ITIL, change management, release governance, or operational readiness practices. Experience with monitoring and observability tools, incident tooling, status pages, or coordinating external suppliers and partners is also a plus. As a person, you are collaborative, analytical, and comfortable making decisions when needed. You remain calm and focused under pressure, and you take a proactive approach to identifying risks and driving improvements. You enjoy working closely with others and contribute to a culture where reliability is a shared responsibility across teams. We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. Our belief is simple: every business deserves opportunities to grow, and we're here to make that happen 🐻. We're on an exciting journey. With bold ambitions, our vision is to become one of the leading providers of accounting and financial software solutions in Northwestern Europe. With our roots in Hälsingland, specifically in the small village of Näsviken, we've grown rapidly in recent years, transforming from a smaller national company into an international group. Today, we operate in Sweden, the Netherlands, and Denmark. Our goal is straightforward: to make life a little easier for entrepreneurs and business owners. We believe we can do that through great software, knowledge, innovation, and TACO. Not the kind you might be thinking of - but our version: Trust, Ambition, Collaboration, and Ownership.

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Join our team and drive service stability across our platform

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