Digital Process Owner: Learning (F/M/X)

Responsibilities

• Own the end-to-end digital process layer across the learning platform portfolio
• Conduct needs analysis directly with L&D teams, regional stakeholders, and hotels, structuring requirements with precision
• Manage the full change request lifecycle: triage, assessment, testing, and release sign-off
• Maintain a live, prioritised backlog and Learning roadmap, reviewed at governance forums
• Produce differentiated adoption materials for every significant release, tailored by audience
• Be the face of Learning technology: video explainers, community calls, plain-language communications
• Extract and produce platform reports on request, supporting business decision-making
• Contribute to AI-driven projects in the learning domain
• Confirm learning data meets quality standards for CSRD and workforce reporting
• Keep process documentation and SOPs current after every release
• EXPERIENCE & BACKGROUND
• 5+ years in L&D, HR operations, or HRIS, ideally in a multi-brand or multi-country environment
• Hands-on experience owning or managing a learning platform portfolio. Docebo strongly preferred
• Proven business analyst capability: structured needs analysis, precise documentation, strong stakeholder management
• Comfortable extracting and interpreting platform data and producing reports for business stakeholders
• Genuine interest in AI and emerging HR technology, with the ability to contribute practically
• Experience managing change requests and coordinating UAT across multiple stakeholders and geographies
• Exposure to hospitality or a similarly distributed workforce is an advantage
• Fluent English required. French a strong advantage
• Curious. You ask better questions than most and go looking for answers rather than waiting for them.
• Customer-centric. You treat L&D teams, hotel managers, and regional P&C as real customers and show up for them proactively.
• Solutions-oriented. You bring options when you hit a wall, not just a description of the problem.
• A natural bridge-builder. You translate between functional needs and IT language without either side having to repeat themselves.
• Comfortable on camera. Explaining a complex process change in a short video and making it land clearly is a skill. We need it.
• Autonomous and accountable. You manage your domain, you own your outcomes, and you do not wait to be told what to do next.
• Biased toward simplification. You challenge the business to do less, better, and hold that line.
• 💡 Why join us?
• And what are our commitments?
• To the world
• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the environmental impact of digital across all our projects.
• To your career
• We enable all our employees to maintain a healthy work-life balance and give them the means to shape their working environment in their own image.
• Dedicated Talent Management, continuous improvement, and training and development paths are defined both individually and collectively so that we can grow together, every day.
• Concretely, at Accor:
• Remote work possible several days per week from France and flexible working options: work from home, our offices, or even our hotels and coworking spaces thanks to Worklib.
• And also,
• ALL - Heartist® program: preferential rates and flash offers fo

Benefits

Additional Information

You are the single accountable owner for the digital learning process layer at Accor, across a portfolio of platforms including Docebo LMS and downstream applications such as LinkedIn Learning, SkillUp, and Typsy, covering both corporate and Hotels & Activities populations. This means going directly to L&D teams, regional stakeholders, and hotels to conduct needs analysis, understanding what is actually required before translating it into structured, precise requirements that can move. You own the Learning backlog and roadmap, you decide what proceeds and what does not, and you are accountable for the results. Autonomy here is real, and so is the ownership. You manage the full change request lifecycle: from needs analysis through to testing, release readiness, and sign-off. Nothing goes live without your validation. You also extract and produce platform reports on request, supporting the business while the broader data infrastructure continues to mature. You are also the face of the Learning digital experience. You produce adoption materials, appear in video explainers, contribute on community calls, and communicate platform changes in plain language to audiences ranging from L&D professionals to frontline hotel employees. You are building confidence in the platforms, not just administering them. AI-driven projects are live and evolving across the function. You will contribute to how intelligent tools integrate into the learning process layer, translating what is emerging into something practical. Learning data quality feeds directly into workforce intelligence and CSRD reporting, and maintaining that standard is part of the role.

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