Commercial Lines Team Lead

About the role

If you have spent the last several years building your commercial lines expertise and you are starting to wonder what the next step looks like - this might be it. As a Commercial Lines Team Lead at HUB, you will step into a role that keeps you close to the work you know while adding a new dimension to it. You will lead a team of Commercial Account Advisors and Associates at our Edmonton 55 Ave branch, supporting them through complex files, tricky client situations, and the kind of day-to-day decisions that are harder to make when you are early in your career. You will also stay technically active - this is not a role where you hand off your commercial knowledge at the door. The right person for this role does not need to have held a leadership title before. What they do need is deep commercial lines experience, a reputation for being someone others come to for answers, and a genuine interest in helping people grow.

Responsibilities

• Provide day-to-day leadership to a team of Commercial Account Advisors and Associates, including workload oversight, file prioritization, and workflow management
• Act as the first escalation point for complex commercial accounts, coverage questions, difficult renewals, and challenging client conversations
• Review team files for accuracy, completeness, and coverage adequacy, and provide feedback where needed
• Support onboarding and training of new team members on commercial lines workflows, carrier relationships, and Epic
• Conduct regular check-ins with advisors to assess workload, identify development gaps, and provide direct coaching and feedback
• Monitor team performance against service standards and flag concerns or patterns to the Branch Manager
• Stay current on commercial carrier appetites, product changes, and market conditions, and share that knowledge with the team
• Maintain your own commercial files and contribute directly to the branch book as needed
• Collaborate with the Branch Manager on team goals, staffing needs, and performance conversations

Requirements

• Level 2 General Insurance License is required
• Minimum 5 years of experience in commercial lines insurance at a brokerage, with a solid working knowledge across property, liability, and related commercial coverages
• A track record of being the person others come to for support
• Experience handling a commercial book independently, including renewals, endorsements, marketing submissions, and client communication
• Proficiency in Applied Epic; comfortable supporting others in using it effectively
• Strong communication skills - you give clear direction, deliver feedback constructively, and can hold a difficult conversation without it derailing
• CAIB or CIP designation, or actively working toward one, is an asset
• Why Join HUB?
• An exceptional, welcoming, and inclusive company culture.
• Excellent compensation, benefits, RRSP match, referral incentives, and company perks.
• Work flexibility.
• Paid educational training and vast learning opportunities.
• Room for advancement and growth within the organization.
• Paid day off for your birthday - we want to celebrate you!
• What makes us different than all the rest?
• Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.
• Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.
• Our Core Values:
• Entrepreneurship : We encourage innovation and educated risk-taking.
• Integrity : We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability : We measure and take responsibility for outcomes.
• Service: We serve clients, communities, and colleagues.
• Ready to join HUB and build a career in a rapidly growing industry? Apply today for the Commercial Lines - Team Lead opportunity at our Edmonton - 55 Ave branch location!
• Department Account Management & Service
• Required Experience: 2-5 years of relevant experience
• Required Travel: Negligible
• We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@

Benefits

Additional Information

Ignite your potential. Impact what matters. Hi, we're HUB-a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others. When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

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