Member Services Associate- August 2026 (Scottsdale, AZ)

About the role

We want to be transparent about what we expect from each other. From PURE, you can expect: Opportunities to stretch and grow: your professional and personal development matters to us. We're committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards. Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like. Support in good times and bad: we believe in showing up for each other consistently, not only when it's easy. You can expect a thoughtful partner, even when we disagree. A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Requirements

• All of the strongest relationships are a partnership- a two way street. So here's what we ask of you:
• Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over comfort" approach and a positive, solutions-oriented mindset.
• Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.
• What Y ou'll D o:
• Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
• Hear From Our Team:
• An A verage D ay:
• Our C ommitment to Y ou:
• A Culture of Development
• Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift, and everyone at PURE strives to be better th

Benefits

Additional Information

Location: Scottsdale Start Date: 08/31/2026 Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days Shift Days: Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on needs throughout the year. Shift Times: Charleston (EST) & Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need. Shift Expectations: Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff). What We Do We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance . It is our mission is to create a membership experience so compelling that our members never want to leave.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at pureinsurance? Share your experience