Housekeeping Manager

Responsibilities

• Housekeeping Operations
• Oversee the daily cleaning, servicing, and inspection of all guest rooms and public areas.
• Personally inspect 50-60 rooms per day to verify brand cleanliness and quality standards are consistently met.
• Manage room status accuracy in the PMS (and Power M upon transition) in close coordination with the Front Office team.
• Coach Room Attendants and Supervisors in real time based on inspection results; follow up on all corrective actions.
• Coordinate deep-cleaning projects and preventive maintenance walkthroughs with the Engineering department.
• Manage lost-and-found procedures in compliance with brand and property policies.
• Laundry Operations
• Oversee all on-property laundry operations, including processing of linen, and terry for a 604-room property.
• Manage laundry production schedules to maintain adequate linen par levels based on daily occupancy and group demand.
• Monitor laundry equipment performance; coordinate maintenance and repair needs with Engineering promptly.
• Track linen and terry inventory, manage replacement cycles, and control loss and waste.
• Ensure proper chemical handling, OSHA compliance, and safety protocols are maintained in the laundry facility at all times.
• Supervision & Staff Management
• Supervise 50-60 employees daily across all housekeeping job classifications: Room Attendants, Housepersons, Laundry Attendants, Lobby Attendants, and Housekeeping Supervisors.
• Build and manage daily and weekly work schedules using Hotel Effectiveness, aligning labor deployment with occupancy forecasts and productivity targets.
• Lead daily pre-shift briefings to communicate VIP arrivals, group activity, priority ass

Benefits

Additional Information

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! What you will have an opportunity to do: The Housekeeping Manager is responsible for the daily leadership and oversight of the Housekeeping and Laundry departments at a 604-room, full-service Marriott property. Working in direct support of the Director of Housekeeping, this role ensures consistent delivery of Marriott brand cleanliness and service standards across all guest rooms, public areas, lobby spaces, and back-of-house laundry operations. This is a Non-Exempt position scheduled for 45 hours per week, including weekends and holidays, with shift flexibility based on hotel occupancy demands. This position directly supervises a diverse team of 50-60 employees across multiple job classifications and is accountable for daily room inspections, workforce scheduling, payroll administration, incentive program management, budget oversight, and effective communication across all levels of the organization. *Note: The property will be transitioning its Property Management System (PMS) to Power M this year. The selected candidate must be comfortable operating in the current PMS while adapting to the Power M platform. Resilience, flexibility, and fast learning are essential. The candidate may also support team training during the changeover period.

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