Parts and Services Sales Representative (PSSR)

Requirements

• EDUCATION
• Technical diploma, associate degree, or equivalent experience (2 years minimum) in a mechanical, maintenance, industrial, or mining‑related discipline is preferred, or equivalent combination of education and relevant field experience.
• Ongoing development through product, service, and sales process training aligned with Parts & Services Sales Representative (PSSR) requirements and Sa

Additional Information

Sandvik Mining in Elko, NV Parts and Services Sales Representative (PSSR) Are you a driven self-starter with a continuous desire to learn and grow? You know the ins and outs of underground mining and you know your market. Have both a Sales oriented focus with the technical insight and the ability to perceive what your customer need, you are a confident and enthusiastic salesperson, and take a consultative approach to develop and implement customer solutions. You are a team player, live and promote a culture of safety, and you thrive under pressure. Come explore the great Parts and Services Sales Representative opportunity with Sandvik Mining! Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling. JOB PURPOSE The purpose of this role is to represent the company at the customer's site by understanding customer needs and supporting solution‑oriented service offerings that deliver value to the customer. The role supports maintenance planning, coordination, and execution; manages parts planning and tracking; supports accurate invoicing capture; and collaborates closely with the sales team, service manager, and workshop to ensure customer requirements are met through effective, safe, and commercially aligned solutions. MAIN RESPONSIBILITIES Represent Sandvik at the customer's site as the primary on‑site interface, maintaining a strong customer focus and supporting solution‑based service delivery to meet customer operational and business needs. (75% of time - travel to customer site via vehicle or air.) Support maintenance planning, coordination, and execution activities by working closely with the customer, service manager, and workshop to ensure work is planned, resourced, and executed safely and efficiently. Assist with parts planning, forecasting, and tracking to ensure required components are identified, ordered, delivered, and available to support maintenance and service execution. Capture, validate, and track maintenance and service‑related information required to support accurate and timely invoicing in accordance with contract and customer requirements. Collaborate closely with the sales team to identify customer needs, support solution selling opportunities, and ensure service offerings align with customer objectives and Sandvik capabilities. Interface with internal stakeholders, including sales, service management, planning, and workshop teams, to support cross‑functional execution and ensure alignment across site and branch operations. Monitor progress of planned maintenance and service activities, identify potential issues or deviations, and communicate proactively with customers and internal teams to support timely resolution. Ensure required documentation, records, and reporting related to maintenance; PSSR activities, parts usage, and invoicing are completed, accurate , and maintained in accordance with company procedures. Promote safe work practices and compliance with company, customer, and regulatory requirements while supporting efficient and commercially aligned service delivery. EXPERIENCE WE LOOK FOR Demonstrated experience in parts and services sales, maintenance support, or technical service roles within OEM mining, heavy equipment, or industrial environments, with a strong understanding of customer operations and aftermarket service delivery. Proven experience representing the company at customer sites, acting as a primary customer interface and supporting solution‑oriented service offerings aligned with customer needs and business objectives. Experience supporting maintenance planning and execution, including coordination with service management, workshop teams, and customers to ensure effective and timely service delivery. Working knowledge of parts planning, forecasting, tracking, and logistics, including coordination to support maintenance and service activities. Experience capturing and supporting commercial and invoicing‑related information, ensuring accuracy and alignment with contract, service, and customer requirements. Demonstrated ability to collaborate cross‑functionally with sales, service managers, planners, and workshop personnel to deliver integrated Parts & Services solutions. Experience promoting safe work practices and working in accordance with company, customer, and regulatory requirements while operating at customer sites.

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