IT Executive

Responsibilities

• Application & System Support (Primary Focus)
• Act as the main point of contact for all in-house application issues and user support.
• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.
• Monitor system performance and ensure applications run smoothly and reliably.
• Manage and track support tickets, ensuring timely resolution based on SLAs.
• Support application deployments, patches, and upgrades.
• Requirements & Testing
• Work with users to gather and document business and system requirements.
• Translate requirements into clear specifications for developers.
• Perform testing (UAT, functional, integration) to ensure system quality.
• Log and track bugs, ensuring proper resolution before deployment.
• 3 . IT Infrastructure & User Support
• Provide day-to-day IT support (hardware, software, network issues).
• Set up and maintain IT equipment, systems, and user accounts.
• Support onboarding/offboarding (accounts, devices, access).
• Maintain IT asset inventory and documentation.
• Documentation & Training
• Create and maintain user guides and system documentation.
• Conduct basic training for users on applications and systems.

Requirements

• Diploma in IT or related field.
• 1-2 years of experience in IT or application support.
• Strong troubleshooting and problem-solving skills.
• Experience in application support, testing, and documentation.
• Familiar with Windows, basic networking, and IT systems.
• Good communication skills; able to support non-technical users.
• Bilingual in English and Mandarin (to liaise with regional stakeholders).
• Able to manage multiple tasks independently.
• Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

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Company Intel

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