IT Helpdesk Support

About the role

Job Description - Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments - Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements - Create / update and track ticket in ticketing tool to closure observing SLA commitments - Escalate when necessary in accordance to escalation matrix - Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems. - Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System. - Liaise and work closely with customer to address service concerns and to solve technical problems. - Work with technical team to resolve more advanced issues when necessary - Perform Install / Move / Add / Change (IMAC) activities as tasked - Ensure all material are properly documented and handed over during shift changes - Perform any ad-hoc duties as assigned - Build sustainable relationships and engage customers by taking the extra mile Job Requirements - Higher NITEC in Electrical, Electronics, IT or equivalent - Relevant experience in IT system support and hardware maintenance - Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage - Basic knowledge in Networking and Database management will be added advantage - Airport operations background will be added advantage - Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges - Ability to work responsibly, independently and in a team - Able to interact with all levels of people and work under stress - Training will be provided Working hours Rotating 12 hrs shift or as assigned - 4 days 12 hrs and 3 days rest - Followed by 3 days 12 hrs and 4 days rest

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Company Intel

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