IT Operations Practitioner

Responsibilities

• Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements
• Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
• Provide permanent fixes to defects that are identified in the application
• Provide and maintain Application Availability. This includes ensuring that the application is active and operating as defined in the Service Level Agreements
• Facilitate outage investigation/restoration of service to Production Environment. Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.
• Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software
• Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities
• Establish and practice business continuity and disaster recovery procedures to ensure recovery capability
• SKILLS REQUIRED:
• Mandatory:
• Java / J2EE
• Java Script
• Web Application Framework ( preferably SPRING)
• Web services ( SOAP, XML)
• UNIX
• Weblogic server
• PL/SQL / Stored Procedure
• Oracle DB (Working Knowledge)
• Other Preferences
• Informatica
• Crystal Report
• Build Forge ( Scheduling application)
• All your information will be kept confidential according to EEO guidelines.

Additional Information

Role:- IT Operations Practitioner Qualifications and experience necessary: - Degree in Computer Science (or equivalent) - Minimum 3 years' experience in an IT Application Support/Maintenance or Development environment - Strong analytical skills - Ability to multi-task in a fast paced environment

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Company Intel

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