PBX Operator

Responsibilities

• Location: Christus Spohn Hospital Shoreline
• Wage: 14.25/hr
• JOB SUMMARY
• The PBX Operator Supervisor ensures the PBX operator team responds to all incoming calls in a timely and efficient manner, directing all callers to their appropriate destination, and providing a clear, smooth, and professionally courteous communication practice.
• Create schedules for the operator team.
• Fill in for any staffing call-ins as needed.
• Ensure the team successfully performs the following tasks:
• Answer multiple incoming telephone lines.
• Correct and update posted information as needed.
• Assist with the upkeep of directories, on-call list, etc.
• Obtain necessary information and transfer calls to correct extensions.
• Accurately utilize the features of PBX consoles, headsets, telephones, and all other related equipment.
• Provide information to callers as appropriate.
• Assist with maintaining cleanliness, safety, and security of the PBX area.
• Perform overhead paging.
• Maintain confidentiality, security, and integrity of patient and organizational data.
• Monitor all alarms located in PBX and notify appropriate personnel as required.
• Ensure release of information is consistent with all privacy policies.
• Respond promptly and accurately to disaster and emergency situations, as required, while remaining calm.
• Orient and train new team members.
• ESSENTIAL FUNCTIONS
• Able to lift 0-40 lb. occasionally.
• Capable of performing work that requires frequent standing, bending, reaching, and some lifting.
• Capable of sitting for extended periods of time while maintaining an alert and responsive demeanor.
• Ability to perform calmly, competently, and quickly in emergencies.
• Must be able to work weekends, holidays, and even other hours as needed per assigned area.
• Must have outstanding communication skills in English (reading, writing, speaking, and understanding) or the primary language spoken by the majority of customers and staff at the facility.

Requirements

• High school diploma or GED equivalent is preferred.
• Previous PBX experience is preferred.
• Experience in a customer service position is preferred.
• Previous experience in a hospital setting is preferred.
• Management experience is preferred.

Additional Information

Location: Christus Spohn Hospital Shoreline Pay Rate: Hourly - Hourly Plan, 14.25 USD Hourly Work Shift: Based on facility's needs (United States of America) Job Description

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