Assistant Front Office Manager

Benefits

Additional Information

Oversee daily operations of the Front Office Department, including reception, concierge, and guest services Assist in managing sub-departments within Front Office to maintain high standards of customer service Coach and mentor staff to achieve and exceed service standards Analyze billing instructions and ensure accuracy of agent invoices Monitor and manage department expenses in accordance with occupancy and budgets Implement and encourage innovative ideas for improving guest experience and operational efficiency Ensure effective communication between Front Office staff and other departments Handle guest complaints and staff-related issues promptly and effectively Assist in the preparation and management of annual budgets for related areas Conduct regular assessments to maintain health and safety standards within the department Identify training needs and coordinate staff development programs Assist in recruitment and performance management of Front Office staff Act as a Duty Manager when required Ensure accurate and timely submission of all reports and relevant administrative work Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces A degree or diploma in Hospitality Management or related. Minimum 3 years of experience in Front Office management in 5 star city hotel Proficiency in English (verbal, written, and reading) Expert knowledge of Opera Property Management System Advanced proficiency in Microsoft Office Suite Experience with inventory control systems and budgeting Exceptional customer service and interpersonal skills Strong problem-solving and decision-making abilities Excellent communication skills at all levels of the organization Proven supervisory and team leadership experience Thorough understanding of hotel operations and guest services Flexibility to work varying shifts, including weekends and holidays Strong attention to detail and organizational skills Ability to multitask and work efficiently under pressure Commitment to driving innovation and continuous improvement in guest services

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