Sr. Client Service Representative_Account/Billing Team

Responsibilities

• Custody account opening, closing, and maintenance based on clients' instructions
• Global coordination to open new markets and ensure trade readiness
• Client invoicing and fee receivable management
• System setup related to client onboarding and invoicing
• Managing ad-hoc requests and inquiries from clients and internal teams
• Enhancing workflows and related systems to improve operational efficiency
• Leadership/People Management
• Oversee the day-to-day activities of direct reports
• Provide ongoing feedback and coaching staff to improve individual and team performance
• Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks

Requirements

• 3-5 years of experience in client onboarding, invoicing, or client service within Custody, Trust Banks, or Middle/Back Office functions in Asset Management or Brokerage
• Strong communication skills with experience in client-facing roles
• Experience using Business Intelligence tools and a strong interest in optimizing operational efficiency
• Experience training or supporting others is a plus
• Native-level Japanese and Business-level English proficiency
• We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.
• About BBH:
• Go to BBH.com to learn more about our rewards and benefits , philanthropy , approach to sustainability or how we support you to thrive personally, physically and financially .

Additional Information

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. The Sr. Client Service Representative in the Client Service Dept. is responsible for day-to-day servicing for Japanese trust banks and asset managers. The individual focuses on assigned functional services in the Global Custody disciplines. S/he will manage day-to-day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction.

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