Customer Service Advisor

Responsibilities

• What We Need
• How We Work
• As a Customer Service Advisor, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:
• Assigned workspace in our Swindon office
• Company-issued equipment
• Formal, hands-on training
• Managing inbound telephone and email enquiries with professionalism, clarity, and urgency.
• Resolving customer queries accurately and efficiently, providing clear advice and effective solutions within agreed SLA timeframes.
• Working closely with internal teams and departments to ensure customer needs are fully understood and met.
• Building strong, positive working relationships with customers, suppliers, and colleagues.
• Identifying opportunities for process improvement and sharing feedback to support continuous development.
• Identifying opportunities to recommend and refer customers for additional products or services in a helpful, customer-first way.
• Completing daily administrative tasks accurately and on time.
• Understanding customer needs through effective conversations and referring relevant products and services where they add value.
• Introducing appropriate solutions in a customer-focused, compliant, and timely manner to support retention and enhance the overall customer experience.
• Supporting service excellence by contributing to team discussions, decision-making, and knowledge sharing
• Qualifications & Skills
• Previous customer service experience, ideally within a call centre or fast-paced environment (desirable but not essential).
• Confident using multiple systems at once, with the ability to switch between platforms smoothly. IT skills are essential.
• Strong working knowledge of Microsoft 365, including Outlook, SharePoint, Excel, Word & Teams.
• Excellent written and verbal communication skills, with the ability to adapt to different customer needs.
• Calm, professional, and resilient when handling complaints or complex queries.
• High attention to detail, particularly when following processes or entering data.
• Able to perform well under pressure while maintaining accuracy and service quality.
• A reliable team player who supports colleagues and contributes positively to shared team goals.
• Comfortable identifying opportunities to recommend relevant products or services in a helpful, customer-first way.
• Benefits & Perks
• A competitive salary and benefit package
• Private medical cover via Vitality
• Access to Gratitudes - our exclusive rewards and discounts platform
• Life assurance at 4x your annual salary
• 5% employer pension contribution
• Full access to LinkedIn Learning for personal and professional development
• A welcoming, energetic team and a chance to make a difference
• Equal Opportunity/Affirmative Action Employer
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency .
• #LI-WK1
• #LI-Onsite
• About Corpay
• All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adver

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