Associate Director, Premium Administration

About the role

Reporting to the Director of Premium Administration, this position owns the Premium Audit function end-to-end, leads cross functional initiatives, and delivers the reporting and analytics infrastructure required for data driven decision-making. The Associate Director translates strategic direction into operational outcomes, ensuring quality, compliance, and continuous improvement across audit, projects, and reporting.

Responsibilities

• Own the Premium Audit function end‑to‑end, including audit standards, methodology, scheduling, and quality control.
• Ensure audit accuracy, compliance, and timely resolution of complex audit disputes.
• Establish and maintain escalation criteria for audit findings and outcomes.
• Lead cross‑functional stakeholder engagement and proactively escalate risks and dependencies to identify audit defects faster and
• Drive automation opportunities to increase audit capabilities, flag variances and create guardrails for premium application and reconciliation.
• Develop premium calculation tools to assist with client education and partner with L&D to enhance training programs for internal partners
• What you will bring with you:
• 5+ years of managerial experience within Group Insurance
• Results‑driven leader with demonstrated success driving continuous improvement, streamlining processes, and deploying scalable solutions
• Comfortable navigating ambiguity, balancing competing priorities, and delivering measurable demonstrated business outcomes
• Proficient in enterprise systems and advanced Microsoft Office tools; strong understanding of insurance products, premium lifecycles, and related accounting impacts
• Highly effective communicator and people leader with a proven ability to build trust, develop and coach teams, translate complex financial and operational concepts, and influence diverse stakeholders
• Capable of independently leading initiatives and directing staff in alignment with role scope
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• Life is brighter when you work at Sun Life
• For applicants

Benefits

Additional Information

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description:

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