Officer, Risk Execution

About the role

To conduct quality evaluations, audits, and assessments of business processes as well as monitor compliance with company policies, procedures, and regulatory requirements. Identify process gaps, risks, and areas for improvement and provide detailed feedback and recommendations to management and operational teams. To analyze quality trends and performance data to identify recurring issues and prepare and present quality reports, scorecards, and management information. To support the implementation of corrective and preventive actions. Type of Qualification: NQF 5 (Higher Certificate) Field of Study: Short Term Insurance Experience Required 5-7 years relevant service and/or sales experience (e.g., Short Term Insurance Sales or Claims / Branch or Contact Centre). Knowledge of relevant product (Personal lines Insurance) processes and systems. Previous Customer Call Centre experience i,s compulsory. 2 years experience in quality assurance. Behavioural Competencies: Following Procedures Interacting with People Managing Tasks Meeting Timescales Providing Insights Taking Action Upholding Standards Technical Competencies: Banking Process & Procedures Compliance Insurance Principles Insurance Products & Services Product and Services Knowledge Product Knowledge (Consumer Banking) Risk Identification

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Company Intel

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