Level 2 MSP Technician
External
Onsupport · Austin, TX$70K–$80K/yrFull-timeOn-siteToday
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About the role
Escalation point for Level 1 tickets: diagnose and resolve complex Windows, M365, software, hardware, and network issues. Use ConnectWise Manage and Automate for ticketing and monitoring, perform occasional on-site client visits, participate in rotating on-call, document thoroughly, and collaborate to improve processes and client outcomes.
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Company Intel
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