Case Manager
External
Qbe · AustraliaPrepare for this interview
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About the role
We are seeking experienced Case Manager's to join our Workers' Compensation Nominal Insurer team, managing a tail portfolio. As a Case Manager, you'll be responsible for overseeing complex, long duration claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe and sustainable recovery and return to work outcomes. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Manage a tail portfolio of workers' compensation claims within the Nominal Insurer scheme, focusing on long duration and complex claims. Apply your knowledge of legislation and guidelines to coordinate treatment and progress claims toward resolution. Develop and drive proactive claim strategies that support injured worker recovery, while identifying appropriate pathways for progression, transition, or resolution. Collaborate with injured workers, employers, treating practitioners, and rehabilitation providers to support recovery and return to work outcomes. Maintain accurate and compliant claim documentation in line with regulatory and audit requirements. Contribute to continuous improvement initiatives to enhance efficiency and outcomes within tail claims management. About you Previous experience in workers' compensation claims management, with exposure to tail or complex claims portfolios Strong understanding of workers' compensation legislation and statutory claims processes. Excellent stakeholder engagement skills, with the ability to influence and communicate clearly both written and verbally. A customer focused mindset, balancing empathy with progression and resolution of long duration claims. Demonstrated resilience, critical thinking, and sound judgement when managing complex or sensitive cases. Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
Requirements
- Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
- Application Close Date: 26/07/2026 11:59 PM
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opportunity:
- QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdict
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Parramatta, Newcastle & Lismore Permanent & fixed term contracts, full-time positions Hybrid working - a mix of in office and work from home
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