Senior Product Manager (Training)

Responsibilities

• Set the vision and roadmap for the Employee Training product by staying close to restaurant operators, synthesizing customer research, and making clear tradeoff decisions that keep the team focused on what matters most
• Make AI capabilities a core part of the product, not a feature addition, by partnering with Engineering and Design to ship intelligent course creation, personalization, and manager insights that save operators real time
• Turn ambiguous problems into clear, prioritized work by defining success metrics upfront, tracking outcomes post-launch, and using what you learn to drive the next iteration
• Connect the dots across Engineering, Design, Data, and Marketing so that what gets built is technically sound, well-positioned, and actually adopted on the restaurant floor
• What you bring:
• You've worked in B2B SaaS and understand what it takes to build for operators who need simple, reliable tools that work in fast-moving, high-pressure environments
• You've taken a product or feature from zero to initial customers and kept improving it post-launch, and you can point to outcomes, not just the fact that it shipped
• You've owned a roadmap end-to-end, making prioritization calls that connect day-to-day work to business goals and that you can defend with data and clear reasoning
• You define what success looks like before you build, setting metrics, validating hypotheses, and using analytics to decide what to do next
• You turn customer interviews, competitive research, and messy real-world problems into simple, scalable solutions, and you bring stakeholders along without needing direct authority to do it
• You use AI tools daily in your own work to write faster, synthesize information, and reduce time-to-decision, and you know how to build those habits into a team's workflow
• You've shipped features that required hard tradeoffs, balancing technical constraints, user needs, and business goals, and you know how to make those calls clearly and bring engineering and design with you
• It'd be even cooler if you had:
• Experience building or scaling learning, training, or LMS products, you understand how to design for knowledge retention, not just content delivery
• A background in edtech or workforce enablement, where engagement and completion rates are the metrics that matter
• Familiarity with product-led growth motions, you've seen how a great in-product experience can drive adoption and expansion without a sales touch
• Previous experience in restaurant-tech, hospit

Benefits

Additional Information

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams. As the Senior Product Manager for Employee Training, you'll own - genuinely own - one of 7shifts' newest and most strategically important product pillars: bringing structured, engaging training directly into the app that restaurant teams already use every day. This isn't a role where "ownership" means running standups and writing tickets. It means you feel the weight of whether operators actually adopt this product, whether employees complete their training, and whether this becomes a durable business, not just a shipped feature. This is also a role for a PM who thinks natively in AI, not as a power user who prompts their way through tasks, but as someone who understands how AI changes what's possible at the product level. You'll use AI to compress your own discovery cycles, build workflows that multiply the squad's capacity, and make intelligent, AI-powered features the backbone of the product itself. You'll help restaurant operators replace binders, spreadsheets, and disjointed point solutions with a single place where employees can prepare for their shifts and managers can build, assign, and track training content with confidence. This role spans the full product lifecycle, from AI-assisted course creation and employee engagement to completion tracking and manager reporting. You'll balance the needs of time-pressed operators, hourly employees on mobile devices, and the business goals of growing a new product area from early adoption to scale. Reporting to the SVP, Product, you'll work closely with Engineering, Design, Product Marketing, and Data to move work from discovery through delivery - and you'll be responsible for what happens after it ships.

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