Care Operations Associate #1 (PA)

About the role

We are looking for a highly organized and detail-oriented Care Operations Associate to support patient onboarding and care delivery operations. In this role, you will help ensure that patient records, documentation, scheduling, and onboarding activities are completed accurately and on time. This position is primarily administrative and operations-focused. You will work closely with internal teams, healthcare providers, and clinicians to support a smooth onboarding experience for patients and families.

Responsibilities

• Support patient onboarding and care operations processes
• Collect, review, upload, and maintain medical, insurance, and eligibility documentation
• Coordinate with healthcare providers, hospitals, and medical facilities to obtain required records and documentation
• Create and maintain patient profiles in internal systems, including Salesforce, Rippling, and Abby OS
• Schedule provider visits and care-related appointments
• Track documentation status and ensure records remain complete and up to date
• Maintain accurate patient records and organize documentation efficiently
• Collaborate with clinicians and cross-functional teams to ensure timely completion of onboarding requirements
• Identify issues that may delay onboarding or care delivery and escalate them when necessary
• Support additional administrative and operational tasks as needed
• What You'll Spend Most of Your Time Doing
• Patient onboarding support
• Profile creation and system updates
• Document collection, review, and uploads
• Scheduling and coordination activities
• Note: This role is primarily back-office and administrative. There are no direct patient or parent calls. Most communication is with internal teams and healthcare providers.

Requirements

• Required Qualifications
• At least 2 years of experience in healthcare operations, patient onboarding, care coordination, medical records, healthcare administration, or a similar role
• Experience managing documentation, records collection, scheduling, and operational workflows
• Experience working in a fast-paced environment with multiple priorities and deadlines
• Strong organizational skills and attention to detail
• Excellent written and verbal English communication skills
• Ability to work independently while collaborating effectively with a team
• Strong sense of ownership, accountability, and follow-through
• Comfortable learning and working with new systems and technology
• Required Tools & Systems Experience
• CRM experience (Salesforce preferred)
• Google Workspace (Google Drive, Docs, Sheets, Gmail)
• Cloud-based document management systems
• Strong computer proficiency
• Experience in patient onboarding, care coordination, healthcare scheduling, or medical records management
• Experience supporting families, caregivers, or patient populations
• Experience improving operational processes and workflows
• Experience with Electronic Medical Record (EMR/EHR) systems
• Experience in home healthcare, care management, care navigation, Medicaid/Medicare, or healthcare support services
• Success in This Role
• The ideal candidate is:
• Highly detail-oriented and organized
• Task-focused and analytical
• Proactive and resourceful
• Reliable and dependable
• Comfortable managing multiple priorities
• Collaborative and team-oriented
• Adaptable in a fast-changing environment
• Important Notes
• Candidates may not be a fit if they:
• Are unable to consistently attend meetings
• Require close supervision and cannot work independently
• Schedule
• 10:00 AM - 6:00 PM Eastern Time (Mondays-Fridays)
• Our Values
• Families First
• Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, buildin

Benefits

Additional Information

About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.

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