Program & Experience Associate

About the role

We're looking for a highly driven Program & Experience Associate to help deliver exceptional experiences across our community. This role combines program delivery, community engagement, and business support.

Responsibilities

• Program & Experience Delivery
• Support the day-to-day execution of service fulfilment, community events.
• Ensure customers have a smooth and enjoyable experience before, during, and after.
• Help maintain high service standards across all touchpoints.
• Community & Customer Success
• Build strong relationships with customers
• Respond to enquiries and provide timely assistance.
• Support customer retention and engagement initiatives.
• Gather feedback and identify opportunities to improve customer satisfaction.
• Operations & Administration
• Maintain accurate records and operational documentation.
• Support reporting and administrative tasks as required.
• Coordinate logistics and ensure smooth event operations.
• Provide on-site support during events.
• Business Growth Support
• Identify opportunities to improve customer experience and operational efficiency.
• Support sales, partnership, marketing, and community initiatives when required.
• Contribute ideas to help grow our services, programming and community.

Requirements

• Strong command of the English language, both written and spoken.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Proactive, resourceful, and able to work independently.
• Comfortable working in a fast-paced and dynamic environment.
• Strong problem-solving abilities and a positive attitude.
• Able to adapt quickly and wear multiple hats when needed.
• Proficient with digital tools and technology.
• Prior experience in customer service, operations, hospitality, events, education, community management, or related fields is a plus.
• The ideal candidate:
• Takes ownership and follows through.
• Enjoys working with people.
• Is calm under pressure and solutions-focused.
• Thinks beyond their job scope and actively looks for ways to improve things.
• Understands that great experiences are created through hundreds of small details done well.
• Wants to grow alongside a fast-growing company.
• Why Join Us
• Opportunity to make a meaningful impact on people's lives and experiences.
• Dynamic, growth-oriented environment with significant learning opportunities.
• Exposure to operations, customer success, events, business development, and community building.
• Work with a passionate team committed to excellence and continuous improvement.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ALLCOURT INTERNATIONAL PTE. LTD.? Share your experience