Sr. Manager, Owned and Operated (O&O) Expansion

About the role

As Sr. Manager, O&O Expansion , you will lead one of the most critical phases of Honor's growth strategy: transforming newly acquired home care businesses into high-performing Honor operations. This is a hands-on leadership role at the intersection of acquisitions, operations, and change management. You will immerse yourself in newly acquired businesses, rapidly assess performance, align teams to Honor's operating model, and lead the organizational and operational changes required to create a stable foundation for growth. Success in this role requires balancing significant change with business continuity. You'll partner closely with local leaders, employees, and cross-functional teams to navigate complex transitions while maintaining revenue, retaining key talent, and minimizing disruption for clients and Care Pros. The ideal candidate is equally comfortable analyzing a P&L, coaching local leaders through change, and rolling up their sleeves to solve operational challenges. Your ultimate goal is to leave each business stronger than you found it-positioned for sustainable growth and ready for successful handoff to the broader O&O organization. This role typically involves travel about three days a week, three weeks per month-though some months may require no travel at all. As Sr Manager O&O Expansion, at Honor, you will : Lead Business Assessment & Transition Strategy Quickly develop a deep understanding of newly acquired businesses, including financial performance, organizational structure, local market dynamics, operational workflows, and growth opportunities. Assess business health and identify the critical risks, dependencies, and opportunities that could impact a successful transition. Develop and execute a stabilization and transition plan that balances operational change with business continuity. Lead Organizational Integration & Team Transformation Evaluate talent, and leadership capabilities within acquired businesses. Make recommendations on staffing needs and retention plans to align acquired organizations with Honor's operating model. Partner closely with local leaders and employees through periods of significant change, building trust while driving accountability. Ensure teams are equipped, trained, and organized to operate successfully within Honor's systems and processes. Drive Operational Implementation & Change Management Lead the adoption of Honor's standard operating procedures, systems, reporting, and performance management practices across sales and care delivery. Partner closely with the Implementations team throughout client, Care Pro, and system migrations, ensuring operational readiness, issue resolution, and business continuity during transition. Coordinate cross-functional implementation activities with Product, Operations, Finance, HR, Recruiting, and other partners. Stabilize Performance & Create a Path to Growth Identify the highest-leverage opportunities to improve sales performance, referral generation, recruiting effectiveness, and operational execution. Determine transition priorities and resource allocation across competing business needs, balancing revenue protection, organizational change, operational risk, and long-term scalability. Coach local leaders on operational management, performance expectations, and decision-making to increase organizational capability beyond the transition period. Capture learnings from acquisitions and develop repeatable tools, playbooks, operating mechanisms, and transition frameworks that improve future integrations. Partner with O&O leadership to execute a seamless handoff and support long-term growth after transition. Key Results: Revenue Stability: Maintain revenue throughout transition, minimizing client attrition and disruption to sales performance. Successful Transition Execution: Complete organizational, operational, and system transitions on schedule while maintaining business continuity. Organizational Readiness: Establish a leadership team and operating model capable of sustaining performance and growth after handoff. We're looking for you to bring: Competencies: Business & Operational Acumen Rapi

Benefits

Additional Information

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at honor? Share your experience