Senior UX/CX Designer - Experience Strategy & Research

Responsibilities

• Lead strategic customer experience and user experience initiatives from discovery through delivery.
• Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations.
• Translate customer insights, business objectives, and research findings into actionable experience strategies.
• Create and maintain design artifacts including:
• Journey maps
• Service blueprints
• Personas
• Customer jobs-to-be-done
• User scenarios
• Task flows
• Wireframes
• Storyboards
• Creative briefs
• Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices.
• Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs.
• Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods.
• Guide research synthesis efforts and connect customer insights to strategic design recommendations.
• Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders.
• Build strong partnerships across teams to champion an outside-in, customer-centric approach.
• Identify emerging customer needs and larger experience opportunities through analysis of research and available data.
• Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate.
• Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts.
• Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers.
• Develop holistic solutions that balance customer needs, business goals, and technical realities.
• Required Qualifications
• Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design;
• OR Master's Degree in a related field and 6+ years of experience;
• OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies.
• 8+ years of product or service design experience is strongly preferred for ideal candidates.
• Proficiency with design tools such as:
• Figma
• Adobe Photoshop
• Adobe Illustrator
• Sketch
• 3-4+ years of hands-on UX research experience, including:
• Planning research studies
• Conducting customer or user interviews
• Gathering contextual insights
• Synthesizing findings into design recommendations
• Experience independently conducting user research with minimal oversight.
• Expertise in Customer Experience (CX) Design and Design Thinking methodologies.
• Demonstrated ability to combine UX research and UX design re

Benefits

Additional Information

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. In This Role We are seeking a Senior UX/CX Designer to help shape and deliver customer-centered experiences across complex products, services, and ecosystems. This role blends experience design, UX research, design thinking, and strategic storytelling to influence large-scale, end-to-end customer journeys. You will collaborate with cross-functional stakeholders, facilitate workshops, synthesize customer insights, and create executive-ready design artifacts that drive alignment around future-state experiences. The ideal candidate is equally comfortable conducting research, defining strategy, visualizing concepts, and presenting recommendations to senior leadership.

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