Japanese Language Resource

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Job Description In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage. Your responsibilities will include:

Responsibilities

• Japanese Language & Customer Communication
• Act as a primary Japanese language interface between OKI Electric Japan stakeholders and offshore delivery teams
• Participate in daily/weekly meetings, incident calls, reviews, and escalations in Japanese
• Translate and interpret written and verbal communications (Japanese ↔ English) accurately and contextually
• Prepare Japan-quality written artefacts such as emails, status reports, Mom's, and review documents
• Delivery & Operational Support
• Support service delivery managers, technical teams, and PMs by coordinating actions discussed with Japanese stakeholders
• Ensure clear understanding of customer expectations, action items, and timelines across teams
• Track and follow up on deliverables, risks, dependencies, and open items relevant to Japan delivery
• Support incident, change, and service review communications in line with OKI/customer processes
• Stakeholder & Process Management
• Maintain professional conduct aligned with Japanese business etiquette
• Ensure communication follows agreed governance, escalation, and reporting structures
• Proactively highlight communication gaps, risks, or misalignments due to language or cultural differences
• Support audits, compliance reporting, and documentation reviews where Japanese validation is required
• You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
• Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
• Ensure delivered solutions are realized in committed time frame and meet client expectation
• Establish a quality management system: tracking of project milestones, quality and KPIs
• Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
• You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
• Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
• You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
• In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
• You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
• Your future at Kyndryl

Requirements

• Required Skills & Qualifications
• 4-10 years of overall experience, with at least 2-3 years in a Japan-facing role
• Prior experience in IT services, infrastructure support, managed services, or project delivery environments
• Minimum JLPT N2 certific

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