Technical Writer

About the role

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communi

Responsibilities

• Review and analyse existing materials to identify gaps, improvement opportunities, and ways to leverage AI automation for faster, higher quality content creation
• Collaborate with team leaders and subject matter experts to transform, create and update content, including documents (Word/PDF), PowerPoint presentations, videos, e-learning materials, online help, UAT templates (spreadsheets), and wiki-style guides, using traditional and AI assisted tools
• Apply strong grammar, formatting and styling standards to ensure all materials are professional, consistent, and easy to use
• Implement version control and content management best practices to keep documentation accurate, traceable and current
• Actively promote and support content adoption among implementation teams to ensure effective use across projects
• Continuously refine, enhance and maintain content based on user feedback and usage insights
• Contribute to special initiatives, such as developing new training, onboarding or implementation materials to support innovative delivery approaches

Requirements

• Proven experience in writing, creating, transforming and maintaining content or documentation for software, consulting or implementation projects
• Strong command of grammar, document structure, and professional formatting standards
• Experience with version control and maintaining structured documentation repositories (e.g. SharePoint)
• Proficiency in Microsoft Word, PowerPoint, Excel and video creation/editing tools
• Experience in using AI assisted writing and content tools (e.g. Copilot, Scribe or similar)
• Excellent communication and collaboration skills, with the ability to simplify complex technical topics
• Ability to work independently with exceptional attention to detail and organisational skills
• Experience in the property sector (including business rules, operating procedures, and process best practices) is highly desirable. Alternatively, experience in software/technology sectors is preferred
• Enthusiastic team player with a positive mindset who looks for ways to work smarter, not just harder
• Ability to manage multiple projects and deliverables meeting deadlines with professionalism and quality
• We're obsessed with making this the best job you've ever had!
• We want our teams to love working here, so we've created some incredible perks for you to enjoy:
• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme
• Invest in our competitive Personal Pension plan and help set you up for your future
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

Benefits

Additional Information

POSITION OVERVIEW: We're looking for a proactive, digitally capable and AI aware content creator who can use the latest tools and automation to make documentation and content creation faster, smarter and more effective. You don't need to be the subject matter expert as you'll be working closely with the experts to transform their knowledge into clear, professional and engaging client facing materials to support the successful delivery of our software solutions. You'll bring structure, precision and creativity using AI, automation, and other collaborative tools and platforms to produce content that's not only accurate but polished, well formatted and visually professional. Your work will support Consultants and Project Managers in successfully delivering solutions and help clients maximise the value of MRI's products and services. The ideal candidate will embrace the challenge of turning complex or technical information into simple, clear and visually engaging materials. They will be proactive, organised and detail-oriented, with strong communication and collaboration skills. Experienced in producing client facing content across multiple formats and media, they will demonstrate a strong commitment to grammar, formatting and version control to ensure professional standards in every deliverable.

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