Escalation Specialist [Government Agency - East]

About the role

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future -starting with yours. Top reasons to work here: Attractive remuneration great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive work culture that enables your future Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? You'll help us deliver excellent service to our partner brands by performing these tasks: Management of Data Protection complaints through facilitation, mediation and referral for investigation Collaborate with internal and external stakeholders to ensure all cases recommended for facilitation and mediation are closed Perform the initial review on complaints related to illicit activities or out of Do Not Call (DNC) scope and assign the cases for referral to the relevant authorities Management of public queries (both individuals and organisations) on DNC Registry and Data Protection ensuring that responses are accurate and meeting the stipulated service level agreement Perform the preliminary case review and assignment of Do-Not-Call (DNC) complaints Manage the complainants on further feedback related to cases out of DNC scope Who is TDCX? Singapore-basedTDCX is a global business process outsourcing (BPO) leader, offering advancedcustomer experience (CX) solutions, sales and digital marketing services, andcontent moderation. It caters to industries such as digital advertising, socialmedia, e-commerce, fintech, gaming, healthtech, media, technology, and travel& hospitality. TDCX'ssmart, scalable approach-driven by innovation and operationalprecision-positions it as a key partner for companies targeting tangibleoutcomes. With more than 20,000 employees across 37 locations worldwide, TDCXdelivers robust coverage across Asia, Europe, and the U.S. Visitwww.tdcx.com for more info.

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