Program Assistant, Business Career Centre

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Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Administrative Support 4 (Gr7) Job Title Program Assistant, Business Career Centre Department Career Centre Administration | Business Career Centre | UBC Sauder School of Business Compensation Range $4,594.00 - $4,827.00 CAD Monthly Posting End Date July 5, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Summary UBC Sauder School of Business is one of the world's leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission. We acknowledge that UBC Sauder at the Vancouver Campus is situated within the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at the UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh. The Program Assistant provides complex administrative and program support to the Business Career Centre's Student Career Development and Service Excellence teams. The Program Assistant works independently and in close collaboration with other team members, and is part of the centre's Operations team - the backbone of the Career Centre with broad responsibilities in HR, Finance, and Technology support. The Operations team is primarily internally focused, ensuring the infrastructure and processes that support all of the Career Centre programs and services are well-managed and consistently maintained. The Program Assistant coordinates and oversees complex administrative processes for the unit's programs and activities, including technical systems support, reporting, mentorship programs, workshops, mock interviews and classroom activities. Organizational Status Reports to the Associate Director, Operations and Systems. Works closely with managers and other colleagues from the Student Career Development and Service Excellence teams, UBC Sauder faculty, alumni other support employees and student workers. Liaises with external consultants. Work Performed Program Administration Oversees the administration of the Brand Management Mentorship Program by coordinating work processes, establishing priorities, and resolving complex issues. Provides administrative coordination for an undergraduate career development course (COMM 202), including tutorial and workshop logistics, and mandatory mock interviews. Coordinates end-to-end administration of mock interviews for graduate and undergraduate students, including scheduling, communication with external consultants, logistical planning, material preparation, day-of support, participant tracking, and post-interview reporting and analysis. Monitors the general COMM 202 inbox, liaises with the Career Programming Strategist on any ad-hoc requests, and acts as a backup for course updates/information to critical stakeholders in the absence of the Career Programming Strategist. Responds to student, employer, faculty and program inquiries, providing guidance on policies, program requirements and administrative procedures; resolves complex issues and coordinates responses. Technical Support and Reporting Oversees complex technical support for the employer relationship management system (Salesforce), career services portal (12twenty) and undergraduate, BCom Careers web platforms. Identifies, investigates, troubleshoots and resolves multi-system data and technical issues and discrepancies that impact system outputs, reporting accuracy and data integrity; escalates unresolved issues to the appropriate support team with detailed documentation of the issue and steps taken. Oversees and maintains student database in 12twenty. Ensures data quality and privacy and determines annual changes of student information in 12twenty using Workday Student. Designs, builds, and maintains dashboards and reports to track engagement, and employment outcome data from 12twenty; interprets trends and flags anomalies for program leads and leadership team. Prepares regular reports from 12twenty, Salesforce, and other Sauder and UBC systems and completes data analyses for programs, other Business Career Centre teams and other UBC Sauder units. Applies intermediate to advanced Excel skills to consolidate, and map data across multiple systems. Builds integrated datasets to

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