Customer Care Specialist II (SPN Tow Auditor)
External
Cox Automotive · Cherryville, NCFull-timeHybridToday
AuditingComplianceLeadershipNegotiation
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About the role
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automo
Benefits
Job DescriptionPRIMARY DUTIES/KEY RESPONSIBILITESAuditing towing invoices as received daily to ensure that Service Providers maintain compliance with previously agreed upon rates on file.Managing customer disputes and damage claims to ensure a satisfactory outcome for all parties involved.Obtaining towing quotes from tow vendors.Maintaining a cooperative and mutually beneficial relationship with towing vendors by communicating in a friendly and professional manner.Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificatesRequest renewal insurance certificates from vendors with expired certificatesProvide vendors information in response to inquiries and issuesMaintain certificates in an electronic file to meet vendor insurance compliance requirementEnter data and prepare reports as neededAssist with overflow calls for the companyAssist during peak times with Roadside follow up callsHandles specific special duties assigned per assigned accountsAssist other department staff members with information for the vendorsOther duties and projects, as assigned.undefinedRequired Experience & Specialized Knowledge and skillsMinimum of one year experience working as a Vendor Relations clerk with performance at a commendable level. Working knowledge of commercial insurance, preferred.High School diploma or equivalentAccuracy - Ability to perform work accurately and thoroughly.Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.Collaborative - Ability to work with others to find solutions.Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others' message and intent, and receives and processes feedback.Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs, understanding their concerns, and seeking to build trust.Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.Interpersonal - Ability to develop and maintain relationships with others.Leadership - Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.Drug TestingRemote work optionsFlexible scheduleParental leave
Additional Information
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day
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