Assistant Director, One Stop Student Services

Responsibilities

• Cross-Trained Student Support & Counseling:
• Holistic Guidance: Serve as the primary point of contact for prospective, new, and continuing students across all campus tracks (Boston, Conservatory, NYC, Valencia, and Online), advising on financial aid, billing, and registration.
• Financial Aid Navigation: Counsel families through the financial aid application lifecycle. Partner with our federal verification partner (Inceptia) and guide students on alternative financing options, including private loans, PLUS loans, and institutional scholarships.
• Academic & Billing Transactions: Facilitate essential enrollment tasks, including course adds/drops, transcript processing, enrollment verifications, billing payments, and payment plan enrollments.
• Operational Excellence & Compliance:
• System Mastery: Leverage a robust technical ecosystem-including Workday, Salesforce, Colleague, PowerCampus, PowerFAIDS, Nelnet, and Flywire-to monitor, track, and resolve student status issues throughout the enrollment cycle.
• Advocacy & Liaison Work: Act as an institutional advocate, resolving multi-layered issues by interpreting school policies and collaborating with backend business groups.
• Performance Metrics: Meet established email response times and call-answering metrics while maintaining absolute compliance with FERPA and federal regulatory frameworks.
• Outreach & Leadership: Participate in proactive communications and website information campaigns to deliver critical, timely data to families. Assist in the guidance and supervision of student employees.

Requirements

• Education: College degree preferred.
• Technical Know-How: Strong technical proficiency, with direct experience utilizing student information systems and CRM platforms. Experience with Colleague and Salesforce is highly preferred.
• Core Competencies: Exceptional verbal and written communication skills, rigorous time management habits, and a goal-oriented, student-first philosophy.
• Mindset: An action-oriented, highly ethical, and accountable attitude with a willingness to collaborate across multi-functional teams to build a best-in-class service culture.
• Availability: Flexibility to work occasional weekends and after-hours, specifically during high-volume periods like semester starts and move-in weekends.
• Why Choose Berklee?
• Innovative Culture: Join a trailblazing team redefining higher education administration through a modern, integrated service delivery model.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental packages, a 403(b) retirement system with matching contributions, generous PTO, tuition assistance, and a paid winter break to rest and recharge.
• Hiring Range: $60,000 to $67,000 ; salary dependent on experience and education.
• Please visit the Total Rewards page to learn more about our benefits.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
• Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee :
• *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
• Employee Type:
• Staff

Benefits

Additional Information

Job Description: The Office of One Stop Student Services is seeking a student-focused, proactive, and highly collaborative Assistant Director. Reporting to the Associate Director of One Stop Student Services, this role provides integrated support across Student Financial Services, Student Accounts, and Registrar. Operating as a single point of contact and resolution, you will guide students and families through complex administrative processes in a fast-paced, cross-trained environment. At Berklee, your work directly supports the next generation of creative leaders.

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