Data Product Fulfillment Associate

About the role

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Data Product Fulfillment Associate ready to take us to the next level! If you have the accurate and timely provisioning of customer data products and are looking for your next career move, apply now. Job Description We are looking for a Data Product Fulfillment Associate to process customer data product assignments and support fulfillment operations. This position will be full-time and remote .

Responsibilities

• Manually provision and assign customers to their entitled data products following defined processes and guidelines
• Accurately process fulfillment requests in a timely manner, adhering to SLAs
• Validate customer entitlement data for completeness and accuracy before processing
• Log and track all fulfillment activity using internal tools or spreadsheets
• Communicate any discrepancies, errors, or blockers to the Team Lead promptly
• Participate in onboarding training prior to the July 6th go-live date
• Support process improvement efforts by documenting recurring issues or inefficiencies

Requirements

• Required:
• 1-3 years of experience in data entry, operations, BPO, or back-office processing roles
• Strong attention to detail and a high degree of accuracy
• Comfortable working with internal systems, portals, or admin consoles (training will be provided)
• Proficiency in Microsoft Excel or Google Sheets
• Good written and verbal communication skills in English
• Ability to work independently and meet productivity targets
• Preferred:
• Experience in SaaS, data services, or technology companies
• Familiarity with customer entitlement or subscription management concepts
• Prior experience in a ramp-up or go-live support role
• Physical Demands
• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Reasonable accommodation statement
• If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Benefits

Additional Information

Data Product Fulfillment Associate Req number: R7877 Employment type: Full time Worksite flexibility: Remote

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