Data Platform Managed Services & Operations-Vice President
External
Blackrock · Mexico City, MexicoPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Operational Ownership
- Lead daily production operations for ETL/ELT pipelines, orchestration frameworks, streaming systems, and Snowflake workloads.
- Act as the first escalation point for L1/L2 incidents, ensuring timely triage, mitigation, and communication.
- Execute and oversee pipeline reruns, data validations, reconciliations, and operational checks in line with defined runbooks.
- Ensure consistent SLA adherence for data availability, freshness, and incident response.
- Monitoring & Observability
- Ensure effective use of monitoring, alerting, and observability tools to proactively identify operational risks.
- Apply strong troubleshooting and diagnostic skills to investigate alerts, data delays, pipeline failures, and quality issues, identifying root causes across orchestration, compute, storage, and dependencies.
- Monitor trends in data latency, and data quality, escalating systemic risks where required.
- Incident & Problem Management
- Coordinate incident response activities, including impact assessment, root cause investigation support, and postincident documentation.
- Work closely with engineering teams to handoff complex issues and validate fixes.
- Track recurring failures and data quality issues, contributing to RCA and corrective actions.
- Team Leadership
- Lead, coach, and support Analysts and Associates during shifts and handovers.
- Assign work, manage priorities, and ensure coverage across operational hours.
- Support onboarding of new team members and reinforce operational best practices.
- Operational Improvement
- Identify opportunities to reduce manual effort through scripting, automation, and process improvements.
- Maintain and improve runbooks, checklists, and operational documentation.
- Support onboarding of new pipelines and use cases by validating operational readiness.
- Clientfacing communication (incidents & onboarding)
- Required Skills & Qualifications
- Solid understanding of data platforms, including data lakes, data warehouses, streaming, and Snowflake.
- Handson experience supporting ETL/ELT pipelines and orchestration tools (e.g., Directed acyclic graph-based workflow orchestration framework for data and batch processing).
- Practical knowledge of monitoring, alerting, and observability concepts.
Benefits
Additional Information
About this role The VP - Data Platform Managed Services & Operations provides hands-on operational leadership for enterprise data platforms, including ETL/ELT pipelines, orchestration frameworks (e.g., Directed acyclic graph-based workflow orchestration framework for data and batch processing), streaming platforms, and Snowflake workloads operating on cloud platforms (AWS, Azure, GCP). The role combines strong troubleshooting expertise with a transformation mindset, driving SLA adherence, platform stability, and continuous improvement. A key focus is on modernizing operations through automation and AIassisted monitoring, enabling proactive, scalable, and resilient data platform support while leading a small, globally aligned operations team.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at BlackRock? Share your experience