Front Desk Agent - Raffles The Red Sea (Saudi National)

Responsibilities

• Guest Arrival & Departure Experience:
• Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible.
• Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail.
• Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards.
• Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand.
• Guest Relations & Service Excellence:
• Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach.
• Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance.
• Record and communicate guest preferences, special occasions, and feedback to personalize future stays.
• Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty.
• Operational Excellence:
• Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies.
• Maintain up-to-date guest profiles and reservations in the property management system.
• Coordinate closely with Housekeeping, Concierge, Butler Service, Bell Desk, and other departments to ensure room readiness and guest satisfaction.
• Adhere to cash handling procedures and audit standards at all times.
• Standards, Etiquette & Brand Representation:
• Uphold Raffles grooming, etiquette, and communication standards consistently.
• Demonstrate refined body language, polished verbal skills, and cultural sensitivity in every interaction.
• Act as a brand ambassador, promoting Raffles values, heritage, and service philosophy.
• Compliance & Professional Development:
• Ensure compliance with hotel safety, security, and confidentiality policies.
• Protect guest privacy and handle sensitive information with discretion and integrity.
• Participate in brand training, service culture programs, and continuous development initiatives.
• Qualifications & Experience:
• Minimum 1-2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred.
• Degree or diploma in Hospitality Management or related field is an advantage.
• Experience with hotel property management systems (Opera or equivalent preferred).
• Skills & Competencies:
• Excellent communication and interpersonal skills.
• Strong attention to detail with high standards of accuracy.
• Ability to multitask while maintaining composure and elegance under pressure.
• Problem-solving mindset with a guest-centric approach.
• Proficiency in Microsoft Office and hotel systems.
• Fluency in English required; additional languages are highly desirable.
• Personal Attributes:
• Genuine passion for luxury hospitality and guest service.
• Polished, professional appearance and demeanor.
• Warm, gracious, and confident personality.
• Flexible and willing to work shifts, including weekends and holidays.
• Trustworthy, discreet, and culturally aware.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

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