Senior Network Engineer

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Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. Role ID - 2026-0064 Role Duties and Responsibilities Supporting the delivery of advanced (3rd level) technical support for NSATU NATO CIS Services and architecture and IT/Data Management Services, ensuring service availability is maintained in accordance with defined targets. Supporting fault diagnosis activities using the IT and Data Management Services Management System, including both local and remote diagnostic capabilities. Supporting the supervision and execution of routine maintenance activities for infrastructure, management appliances, and associated NSATU IT/Data Management equipment. Supporting the maintenance and updating of system documentation to reflect changes, configurations, and operational procedures. Supporting the execution and validation of backup and restore procedures for IT and Data Management Services devices. Supporting remote fault diagnosis and intervention activities as required to ensure service continuity. Supporting collaboration with internal and external stakeholders to ensure effective coordination of support, maintenance, and service activities. Supporting the execution of: Incident Management Change Management Release Management Provide transparent and auditable evidence of service performance against defined KPIs; Enable continuous monitoring of service health, availability, and operational risks; Support informed decision-making by NCIA; Facilitate performance evaluation and validation of payment. The Contractor shall provide Initial notification, Regular status updates and Post-Incident Reports including root cause analysis and corrective actions for high-priority incidents. Provide KPI measurement data and supporting evidence. Provide dashboards showing Service status and availability, Active incidents and Performance trends. Identify opportunities for service and efficiency improvements Propose and track corrective and preventive actions Monitor trends and recurring issues to drive long-term improvements Essential Skills, Experience and Certifications Cisco Certified Network Associate (CCNA) - (Code 200-301) or equivalent qualifications. In-depth knowledge of Cisco routing and switching technologies. Proficiency in configuring and troubleshooting Cisco routers and switches. In-depth knowledge of networ

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