I2C DPS Collection/Dispute Mgmt Analyst

Requirements

• Education:
• A minimum of a bachelor's level degree or equivalent is required , preferably in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred
• Experience and Skills Required:
• 0-2 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J - Healthcare/Pharma - Preferred.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders .
• Basic Negotiation skills
• Analytical and problem solver
• Preferred Knowledge, Skills and Abilities:
• (Include any required computer skills, certifications, licenses, languages, etc.)
• Knowledge of SAP systems
• Foreign language capability is a plus (Italian)
• Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you

Benefits

Additional Information

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: DePuy Synthes is recruiting for a Credit Management Senior Analyst, located in Taguig City, Philippines. Collections & Accounts Receivable Management Manage customer collections and open receivables through proactive follow ‑ ups , customer engagement, negotiation, and dispute resolution techniques Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO) Monitor collection performance and KPIs against Service Level Agreements (SLAs) Perform AR forecasting, trend analysis, and root cause analysis on payment behavior Manage Sales Order Releasing activities within defined authority limits Dispute Management Manage reconciliation, invoice collections, and timely resolution of customer open receivables, including investigation and analysis of disputes and deductions. Build and maintain strong relationships with customers and internal partners to deliver high ‑ quality customer service. Collaborate cross ‑ functionally with Logistics, Credit, Sales, Sales Finance (Tax/Contracts), and other stakeholders to develop customer ‑ specific action plans. Proactively manage disputes and deductions to meet performance metrics, validate dispute legitimacy, and ensure compliance with documented processes and controls. Analyze data, trends, and root causes of customer payment behavior, using dashboards and systems to remove barriers to payment and improve outcomes. Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.

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