L1 Support Engineer - Offshore - Chennai - India
External
Photon Interactive Uk · IndiaFull-timeRemoteToday
AzureSQL
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About the role
Qualifications: Proven experience in a 24/7 support model. Understanding of ITIL frameworks and best practices. Knowledge of SQL is advantageous. Experience troubleshooting web applications. Familiarity with reporting tools and generating service-related reports. Hands-on experience with ticketing systems (e.g. Servicedesk). Experience in managing escalation processes effectively. Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms. Originally posted on Himalayas
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