Assistant Store Manager I Mobile

Responsibilities

• Along with what we just described; we've put together a list of some of the other things you'll need to do as an Assistant Store Manager I. You'll:
• The ASM I typically supports one of Cox's largest volumes store with high transactions and customer traffic. They will indirectly manage a team typically consisting of 5 to 13 sales representatives and sales operations specialist
• Translate performance goals and objectives for the team as well as individual employees (sets weekly, monthly, and individual sales goals)
• Manage against store revenue to drive acquisition and retention initiatives (monitoring progress, providing feedback, adjusting goals as needed to achieve store targets)
• Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met
• Facilitate weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
• Serve as a point of escalation for complicated sales and/or customer disputes
• Ensures staff is properly trained by planning and executing training, identifying opportunities for staff development, and coordinating execution of corporate learning initiatives
• Support troubleshooting for customer technical problems and sales tools related issues
• Assess local competitive assortment and pricing trends and escalates competitive discrepancies to leadership
• Serve as the SME of all product knowledge and agent sales tools
• Assist with hiring, onboarding, developing, and scheduling sales staff
• Assist with daily cash reconciliation and weekly store audits as assigned
• Assist with store and sales floor inventory to ensure alignment with Corporate store design strategy
• Assist with Operational Expenses and Cost Optimization (Headcount, Inventory Budget, Workforce Management, and other store expenses)
• It's a lot of work, but with great responsibility come great rewards. Read to find out more.
• What's in It For You?
• Here's a sneak peek of the benefits you could experience as a Cox employee:
• A competitive wage and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Requirements

• Minimum
• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience or 5 years' experience in a related field
• Preferred
• 1 year of management or leadership experience (preferably in Wireless, Telecommunications and/or Retail Sales)
• Previous experience with store operational duties
• Experience selling Wireless/Mobile products highly preferred
• Ability to motivate and coach staff to meet established sales, retention, and customer experience targets
• Strong interpersonal, verbal, and written communication skills; ability to build relationships and adapt to a diverse customer base
• Strong business acumen w

Benefits

Additional Information

Company Cox Communications, Inc. Job Family Group Sales Job Profile Assistant Store Manager I - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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