Customer Support Advisor
External
Zest Car Rental · Nr191dj£28K/yrFull-timeOn-siteToday
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About the role
Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way. We're looking for experienced Customer Support Advisor's to help deliver brilliant experiences before, during, and after our customers' trips. You'll handle bookings, solve problems, and make sure every customer feels supported and valued.
Responsibilities
- Supporting customers via phone, email & live chat
- Managing bookings, amendments & cancellations
- Solving queries and turning problems into positive experiences
- Building rapport and spotting opportunities to add value
- Going the extra mile to exceed expectations every time
Requirements
- Customer service experience (office/contact centre)
- Great communicator with a friendly, confident manner
- Calm under pressure, empathetic, and solutions-focused
- Positive attitude with a passion for helping people
- Good IT skills and attention to detail
- What You'll Get
- Competitive salary + discretionary bonus
- 33 days holiday (incl. bank holidays)
- Pension with enhanced contributions
- Retail discounts, gym membership & wellbeing support
- 24/7 GP service + Employee Assistance Programme
- Regular company events
- Hours
- 40 hours per week on a shift basis:
- Mon-Fri 8am-7pm | Sat & BH 8am-5pm | Sun 10am-4pm
- If you love helping people and want to be part of a company that truly puts customers first, we'd love to hear from you.
Benefits
Company eventsCompany pensionEmployee discountFree parkingHealth & wellbeing programme
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