Scheduling Coordinator I

About the role

Responsible for scheduling appointments for diagnostic tests, treatment therapies, and outpatient procedures and completes the pre-registration process.

Responsibilities

• Schedules appointments and coordinates multiple resources for diagnostic tests, treatment therapies, and complex outpatient procedures maintaining patient safety through correct patient identification practices.
• Responsible for preregistering patient encounters by obtaining patient demographics, ordering providers, financial, guarantor and insurance coverage (required to identify non-par payers).
• Transcribes Community provider orders after reviewing for accuracy and documents in the referral authorization information if provided. Reaches out to offices for all necessary information. Informs office/patient when responsible for obtaining authorization and documents in the referral.
• Communicates, educates, and instructs patients/offices on detailed procedural preparations, providing complete pre and post instructions on specific aspects of their procedure.
• Ensures required authorization is in place for Veterans Administration/Veteran Evaluation Service patients prior to scheduling and collects Workers Compensation information as appropriate.
• Maintains overall knowledge of the scheduling system to answer patient/office inquires. Responds to correspondence regarding scheduling changes/cancellations both written and oral in a timely manner.
• Responsible for meeting key performance metrics such as; adherence to established workflows, quality assurance, and productivity targets.

Requirements

• Education
• High School Diploma or GED, (Required)
• 1 year Customer Service experience (Required)
• 1 year Revenue Cycle experience (Preferred)
• Licenses and Certifications
• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)
• To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .

Benefits

Additional Information

Newport News, Virginia

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