Customer Service Manager

Requirements

• Bachelor's Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate
• SKILLS
• Customer Retention Leadership Microsoft Office Customer Experience Customer Support Interpersonal Skills Customer Information Administration Communication SkillsExcelCustomer SatisfactionTeam Player Customer ServiceCustomer CommunicationCustomer ServicesCustomer Service Experience
• KEY INFORMATION
• Job Post Duration
• 30 Calendar Days
• Number of Vacancies
• 10
• Job Function
• Personal Care / Beauty , customer service
• Position Level
• Manager
• Minimum Years of Experience
• 3
• Employment Type
• Permanent, Full Time
• Minimum Qualification Level
• Bachelor's Degree or equivalent
• Field of Study
• Business & Administration n.e.c. (including entrepreneurship)
• Monthly Salary Range (SGD)
• $7,000 - 9,500
• Government Support
• No schemes selected
• WORKPLACE DETAILS
• Workplace Address
• Local
• Postal Code
• 228773
• Block/House No.
• 20
• Street Name
• KRAMAT LANE
• Building Name (optional)
• UNITED HOUSE
• SCREENING QUESTIONS

Additional Information

1. JOB DESCRIPTION Job Title Customer Service Manager Occupation Customer Service Manager Job Description & Requirements Duties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters Maintains a positive, empathetic, and professional attitude toward customers at all times Attends to and communicates promptly to address customers' queries at the most excellent approach Acknowledges and resolves customer feedback and concerns Knows products inside and out to answer product queries Communicates and coordinates with team and management Ensures customer satisfaction and increases customer retention Gathers customer satisfaction levels and feedback on customer services for continuous improvement Provides feedback on the efficiency of the operations and customer service process

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