Field Service Manager

About the role

Our Purpose TERADYNE, whereexperience meets innovation and driving excellence in every connection. We arefueled by creativity and diversity of thought and in our workforce. Ouremployees are driven to innovate and learn something new every day. We cultivate a cultureof inclusion for all employees that respects their individual strengths, views,and experiences. We believe that our differences enable us to be a better team- one that makes better decisions, drives innovation and delivers betterbusiness results. Organization & Role The Teradyne Field Service team is looking for a highly-motivated,energetic, technically driven Field Service Manager in Singapore. This is a first-line people management role responsible for leading a team of Service Engineers while ensuring the successful delivery of operational support services to key customer accounts. The successful candidate will be accountable for resource planning, customer engagement, operational excellence, team development, and service delivery performance. While the primary focus of this position is leadership and operational management, the role may also involve selected hands-on technical support activities, where appropriate, to support customer and business requirements. Key people management responsibilities include: Team leadership, coaching, and capability development Performance management and employee development discussions Performance review and talent management processes Compensation and promotion recommendations Employee relations and disciplinary matters Workforce planning and resource allocation Scheduling and approval of overtime, weekend, and holiday support when business needs require Ensuring adherence to company policies, quality standards, and operational best practices The position reports directly to the Field Service Regional Manager . Opportunity Overview Own and lead the successful delivery of Operational Support Services (OSS) across assigned customer accounts. Drive customer satisfaction through effective execution of service commitments and value-added support offerings. Ensure the successful implementation and ongoing delivery of service contracts and Statements of Work (SOWs). Manage customer escalations and coordinate timely resolution of operational and technical issues. Conduct regular customer business reviews and provide updates on service performance, action plans, and improvement initiatives. Build strong relationships with customer stakeholders, including operations, engineering, and production management teams. Identify opportunities to enhance service delivery and support business growth within existing accounts. Operational Excellence Ensure all OSS activities are delivered safely, efficiently, and in accordance with established service standards. Coordinate and integrate cross-functional support resources including Applications, Hardware, Test Cell, Vision Systems, PSG, Factory Support, and Engineering teams. Align service delivery strategies with global account plans and Teradyne business objectives. Monitor service performance, drive continuous improvement initiatives, and optimize operational effectiveness. Ensure compliance with company policies, quality standards, and customer requirements. Business DevelopmentSupport Support service contract renewals and new business opportunities by providing operational and technical insights. Partner with Sales and Service teams to identify opportunities for expanding Teradyne service offerings. Assist in the preparation of proposals, service reviews, and customer presentations related to support agreements. People Leadership Lead, coach, and develop a high-performing team of Service and Production Support Engineers. Drive employee engagement, performance, and professional development. Assess current and future skills requirements and implement development plans to strengthen team capabilities. Foster a culture of accountability, collaboration, safety, and continuous improvement. Ensure team members are trained and compliant with company policies and operational procedures. All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position. Bachelor's Degree in Electrical Engineering,Mechanical Engineering, or a related engineering discipline. Minimum 10 years of experiencein field service, technical support, or production support environments. Minimum 5 years of peoplemanagement experience leading technical or engineering teams. Strong verbal and writtencommunication skills in English. Demonstrated commitment tocustomer satisfaction and operational excellence. Preferred Experience Experience within the semiconductor, automated test equipment (ATE), electronics manufacturing, or related industries. Understanding o

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at TERADYNE (ASIA) PTE. LTD.? Share your experience