Global Program Director

Responsibilities

• Serves as a key point of contact to ensure the delivery of high-quality customer service for the client across your portfolio of locations; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
• Oversee and manage any service issues and escalations from an operational perspective whilst providing timely updates to the client teams.
• Coordinates and manages all governance of the contract
• Manage the key performance indicators process through measurable tracking tools, scorecards, and reporting methods in cooperation with the branch, site, and client's managers to enhance security team effectiveness and performance.
• Participates in strategic budget preparation for guard services and security system deployments.
• Initiates, coordinates and assumes responsibility for the identification of operational efficiencies throughout the assigned account.
• Provides input to Securitas initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues
• Identifies and utilizes networking opportunities with Securitas' other global/national account managers; Implements security industry "best practices"; Works with branch/site management to standardize processes, practices, and service delivery for the account.
• Provides direct resource leadership for Branch Management in all regions for the delivery of high-quality service consistently in all locations.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Within the scope of the contract and assigned duties, review appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered, and paid in a timely manner.
• Builds and facilitates teamwork and partnerships and the implementation of progressive change.
• Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
• Assists the client in the evaluation of global security needs and determines the feasibility of delivery of requested or desired service; demonstrates an understanding of and ability to operate in a global business environment.
• Assist in global RFI and global RFP responses for assigned client locations as required, including the development of pricing models and strategies; coordinate pricing information from all regions.
• Competencies
• Leadership
• Risk Management - Ability to perform strategic security risk assessment
• Decision Making
• Demonstrate ability to communicate, present and influence credibly at all levels both internally and externally
• Business Acumen & Commercial Awareness
• Strategic planning & organising
• Relationship building & Networking
• Client management & sales development
• Managing self and leading others
• Resilient
• Minimum Required
• 5+ years in security and risk management, preferably on an international level
• Experience of working in the private sector/industry at Senior Account Manager/Director level -
• Experience in working with large international clients
• You are client centric. You understand the general international business environment you are operating in and the different challenges they face
• The ability to bring standardization to a multi-faceted security environment (Systems, Technology, Processes, Reporting)
• Project Management experience
• Result-driven
• Strong problem-solver
• Ability to work under own initiative and under pressure when required
• Self-confident and open to building new relationships
• Comfortable dealing with senior leadership teams of clients
• Team player, used to working in a collaborative way to deliver high quality services
• Sensitivity to cultural differences and demonstrated ability to bring diverse teams together to work on a common goal.
• Make decisions and perform multiple functions and duties with minimal supervision or guidance
• Proficient in the use of the O365
• Ability and willingness to travel
• Perfect in English, both written and verbally.
• Excellent communications and listening skills at all levels
• Acting always according to the highest ethical standard
• Desirable:
• International experience with

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