Automation Engineer - Intelligent Automation

About the role

The Automation Engineer will play a key role within the Automation Centre of Excellence (CoE), contributing to M&G's broader transformation agenda by designing, developing, and deploying automation solutions across business functions. The role empowers M&G's India 2.0 ambition by enabling scalable digital capabilities, reducing operational friction, and enhancing customer and employee experience. Operating within a fast‑evolving transformation ecosystem, the Automation Engineer will collaborate closely with cross‑functional teams to understand business processes, convert them into efficient automated workflows, and continuously improve operational models through intelligent automation. This role is instrumental in building a robust digital workforce and supporting M&G's vision of operational excellence, innovation, and future‑ready execution. Accountabilities/Responsibilities

Responsibilities

• Analyse business processes and identify automation opportunities using UiPath, PowerApps, and Power Automate Cloud flow / Desktop.
• Develop, test, and deploy automation workflows adhering to CoE best practices, governance, and security standards.
• Build low‑code/no‑code applications using PowerApps to digitise manual workflows and enhance end‑user experience.
• Maintain and optimise existing RPA and Power Platform solutions to enhance efficiency, reduce errors, and drive continuous improvement.
• Create process documentation including PDDs, SDDs, Test Plans, and deployment artefacts.
• Collaborate with business SMEs, Transformation stakeholders, and Technology teams to deliver automation solutions aligned to strategic objectives.
• Support Hypercare, production monitoring, and incident management for deployed bots and apps.
• Ensure compliance with regulatory standards, audit requirements, and information security principles.
• Apply problem‑solving and critical thinking to complex operational processes, recommending fit‑for‑purpose automation solutions.
• Participate in Automation CoE maturity initiatives such as reusable component libraries, coding standards, templates, and best practice frameworks.
• Transformation & CoE Contribution:
• Support the transformation agenda by driving efficiency improvement, process simplification, and digital capability enhancement.
• Contribute to continuous evolution of the Automation CoE through technical innovation, new platform adoption, and pilot use cases.
• Promote automation awareness, educate business teams, and enable a culture of digital thinking.
• Ensure alignment with M&G behaviours - Tell it like it is, Own it Now, Move it Forward Together ().
• Key Stakeholder Management
• Internal
• Project Sponsor & teams
• Business Transformation Teams
• Investment Teams
• Distributions Teams
• Change & Technology teams
• Leadership & Committees
• External
• Industry Network
• Third Party Business Partners
• Consultants
• FinTech Community
• Knowledge, Skills, Experience & Educational Qualification
• Kn

Benefits

Additional Information

About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business. About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Job Title Automation Engineer - Intelligent Automation Grade 2C Level Manager/Expert Job Function Chief Technology Office - India Job Sub Function Intelligent Automation Reports to Lead - Intelligent Automation Location Pune Business Area M&G India (MGGS) Overall Job Purpose At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

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