Flight Representative Manager
External
Mountfitchetgroup · Madrid, SpainFull-timeOn-site1mo ago
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Responsibilities
- Manage and oversee assigned flight movements in Madrid
- Act as the primary point of contact for passengers, crew, FBOs, and handling agents
- Deliver exceptional service to HNW and UHNW clientele
- Coordinate passenger arrivals, departures, baggage handling, and aircraft turnaround
- Resolve operational issues quickly and efficiently in real time
- Build and maintain strong relationships with airport stakeholders, FBOs, and operational partners
- Maintain close communication with the ACS operations team on all Madrid flight activity
- Provide real-time updates on delays, schedule changes, or operational issues
- Submit post-flight operational feedback and reporting
- Maintain accurate tracking of all Madrid flight representation activity
- Manage personal schedule in line with operational requirements
- Remain flexible and available across varying hours, including weekends and holidays
- Maintain exceptional personal presentation and professionalism
- Operate with complete discretion and confidentiality
- Support the development of the Madrid and wider Spain flight representation network
- Skills & Experience Required
- Essential:
- Fluent in both Spanish and English
- Experience working with HNW/UHNW clients
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- Calm and solutions-focused under pressure
- Flexible and adaptable mindset
- Ability to work independently and take ownership of responsibilities
- Preferred:
- Previous experience in aviation, airport operations, FBOs, private aviation, VIP services, or luxury hospitality
- Experience working in operational or client-facing airport environments
- Working Pattern
- Flexible, flight-driven schedule
- Includes weekends, evenings, and irregular hours
- Combination of office-based work and airport/FBO operations
Benefits
Career ProgressionThis role offers a clear progression path into a future Spain Flight Representative Manager position overseeing operations across Madrid, Barcelona, Malaga, Palma, and Ibiza.23 working days of vacation per year45,000 EUR salary per yearLooking for more details? Check us out on TikTok and InstagramAir Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Paid time offFlexible schedule
Additional Information
The Flight Representative will be responsible for the end-to-end delivery of all flight representation services in Madrid, ensuring seamless coordination and premium service standards for passengers, crew, and operational partners. This is a hands-on operational role requiring flexibility, excellent communication skills, and the ability to manage multiple priorities while maintaining the highest standards of professionalism and discretion.
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