Managed Services Executive

About the role

Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe. Soprano's flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience. POSITION SUMMARY Our Managed Services team plays a vital role in delivering reliable, secure, and high-quality messaging services to our clients. We ensure that our clients' communication campaigns run smoothly while providing responsive and professional customer support. You will be responsible for end-to-end campaign delivery from setup and scheduling to monitoring performance. This is an entry-level opportunity ideal for fresh graduates who are keen to build a career in customer support, operations, or digital communications. You will work closely with internal teams and clients to deliver campaigns, while developing strong problem-solving and communication skills.

Responsibilities

• This includes but is not limited to:
• Configure, schedule, and send SMS campaigns according to client requirements and timelines.
• Collaborate with account managers and internal teams to ensure campaign accuracy and compliance with regulations (e.g., TCPA, GDPR).
• Implement a campaign using Soprano group existing tools to deliver to customer requirements.
• Monitor campaign performance metrics, generate reports, and provide actionable insights.
• Maintain campaign documentation, templates, and best practices for efficiency and consistency.
• Ensure all messaging aligns with brand guidelines and client objectives.
• WHAT WE'RE LOOKNG FOR
• Education and Experience
• Bachelor or Diploma in Business or any equivalent field.
• Open to fresh graduates with internship/entry-level customer service experience.
• Exposure to customer service, client support, or administrative roles is a plus.
• Skills & Attributes
• Strong attention to detail with the ability to follow processes accurately.
• Proficient in MS Office 365 in particular Microsoft Word and Excel for document preparation, data entry, and reporting.
• Excellent written and verbal communication skills.
• Familiarity with SMS marketing platforms and analytical tools a plus.
• Analytical mindset with the ability to interpret data and optimize campaigns.
• WHY WORK FOR SOPRANO:
• At Soprano, we're shaping the future of enterprise communication. Here's what makes working with us truly one of a kind:
• Industry Leadership: Join a global leader in the CPaaS (Communication Platform as a Service) space with a customer-first approach that allows us to achieve significant results with our clients and partners, ensuring we continue to lead in enterprise communications.
• Tech-Driven Innovation: We're passionate about building future-ready technology that fosters deeper trust, richer meaning, and stronger connections. If you love working on impactful solutions, you'll feel right at home here.
• Global Team, Local Feel: Headquartered in Sydney, we operate across Europe, North America, South America, Southeast Asia, and New Zealand - giving you the opportunity to collaborate with diverse teams and gain global exposure.
• People-First Culture: We believe in creating a workplace where everyone feels respected, valued, and empowered to bring their best selves to work. We trust our employees to achieve and give them the tools to succeed.
• Learning and Development: As a nimble company with a global footprint, we offer unique opportunities to grow your skills, gain cross-market insights, and accelerate your career in a dynamic environment.
• Hybrid Working: We embrace hybrid work and remote roles where possible, giving you the freedom to stay connected with global teams while making space for what matters most in your life.
• Refer a Friend, Get Rewarded: Know someone amazing? Refer them to Soprano and get rewarded when they join the team permanently. Great people know great people and we give you the opportunity to influence
• Wellness that works: We provide several global benefits such as birthday leave, employee assistance program, annual wellness subsidy, down to having a fully stocked kitchen with fun office events that bring the team together.
• Supporting Parents: We know family comes first and to celebrate this major milestone, So

Additional Information

Job Description & Requirements Position: Customer Success Department: Success Company: Hello Technology Pte Ltd Reports to: Regional Sales Leader Type: Permanent, Full-time This role is employed by Hello Technology Pte Ltd in Singapore, which is part of the Soprano Design Group.

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