Practice Manager

Benefits

Additional Information

Designation- Practice Manager (PM / IC) Key Expectations Own overall performance of the practice and ensure delivery against client, financial, and operational targets. Ensure high-quality, one-time delivery across Operations and Technology for assigned clients. Build and sustain strong client and stakeholder relationships. Drive operational efficiency, productivity, and continuous improvement. Lead, coach, and develop team members to improve performance, engagement, and retention. Proactively manage risks, changes, and escalations to ensure seamless delivery. Required Skills Strong leadership and people management capabilities. Deep domain knowledge in Health & Wealth / Health & Retirement solutions. Strong stakeholder, client, and relationship management skills. Ability to drive decisions using data, metrics, and performance insights. Strong analytical, problem-solving, and communication skills. Experience managing distributed and cross functional teams. Role Description The Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its team members. The role owns all aspects of delivery across operations and technology to ensure customer satisfaction and client satisfaction. This includes planning and managing work, empowering teams, monitoring progress, and acting as an escalation point for risks and issues. The Practice Manager defines measurable success indicators, drives a strong customer and client focus through trusted relationships, and builds a sustainable delivery model that enables the team to meet and exceed contractual performance standards. The role is responsible for creating and executing a resource strategy based on projected and actual demand and supply, while delivering against financial targets for the group. The incumbent leads client delivery, financial management, change management, risk management, stakeholder management, and quality initiatives. The role also has strong accountability for people and talent management-coaching and developing colleagues, managing performance and pay, improving engagement and retention, and building succession pipelines for key roles. Collaboration with peer managers and shared services is critical to ensure seamless client delivery. Education & Experience Education: Bachelor's degree Experience & Eligibility: US Benefits domain and Benefits Administration Prior experience with Alight / Aon / Wipro is an added advantage Health or Retirement Domain experience preferred Prior experience in people management role Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Alight requires all virtual interviews to be conducted on video.

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