Delivery and Service lead

Responsibilities

• Dev Focused:
• Participates in the development and delivery of platform / product strategy
• Participates in the delivery of major platform deployments / expansion
• Participates in the development of new products / features / fixes / technical solutions
• Provision of 2nd and 3rd line support for Manufacturing Excellence Products
• Manages the interactions with innovation teams and the communication / inclusion of the sites
• Identification of opportunities to improve products, systems, interfaces, business processes and performance by effectively exploiting technology to meet business objectives.
• Ensures continuity of business execution through ensuring applications within Manufacturing Excellence Products are:
• Fit for purpose (e.g. easy to use and reliable) and support the evolving business processes
• Are cost effective - Total cost of ownership is at an optimal level
• Meets an agreed Risk Profile (e.g. aging of technologies, controlled regarding regulated applications, aligned with business continuity).
• Participates in troubleshooting applications across multiple technology domains, products and business areas.
• Responsible for leading and enabling digital project delivery by aligning technical execution with business needs, ensuring compliance and governance, building digital capabilities across teams, and acting as a key liaison between global strategy and local implementation.
• Introduce advanced digital technologies and concepts, proactively identify and convert potential opportunities into factory-level digital initiatives, deliver tangible business value, and drive the factory toward world-class excellence.
• Ops Focused:
• Manages operational issues across the site, ensuring minimal disruption to manufacturing and quality processes
• Engages with the site's tiered accountability process and participates in Tech Performance Management processes
• Provides 1st line support for Manufacturing Excellence Products
• Manages site product instance monitoring and backlog requests (demand profile)
• Drives service optimization for Manufacturing products at the site level
• Manages local manufacturing and quality partnerships, including ownership and management of Risk, Quality, and Compliance elements
• Identifies value and improvement opportunities by understanding product capabilities and ensuring their effective use to maximize site value
• Participates in feature release coordination and installation
• Participates in site product instance configuration and deployment, enabling continuous deployments and improvements
• Controls lifecycle management for services owned by Site Tech
• Manages site-level archiving and decommissioning activities for systems that have reached end-of-life
• Participates in troubleshooting applications across multiple technology domains, products, and business areas
• Assists the Site Tech team in defining and prioritizing Tech Systems for the site
• Ensures cybersecurity best practices are embedded in all site technology operations, including secure configuration, access control, and vulnerability management
• Collaborates with cybersecurity teams to ensure compliance with corporate security policies and regulatory requirements
• Supports incident response activities at the site level, including identification, containment, and recovery from cybersecurity events
• Promotes a culture of cybersecurity awareness among site users and stakeholders
• Drive business acceleration and efficiency through digital tools, while actively sharing successful digitalization practices across internal and external communities to uplift organizational capabilities.
• Responsible for the evaluation and management of technology vendors, ensuring compliance with digital project delivery standards, system security, and service quality. Led supplier onboarding, TPRM risk assessment, contract governance, and technical coordination throughout project execution.
• Led the digital transformation of internal workflows by implementing RPA, Power BI, and AI tools across key business scenarios. Designed and delivered comprehensive digital capability training programs to enh

Benefits

Additional Information

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

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